InspireCast Customer Experience Podcast

23:01 | Oct 27th, 2017

There are two topics you never discuss, we'll we're going to discuss one of them anyways: Politics.... But, what is the connection between politics and Customer Experience you may ask? This time round...Show More

22:34 | Oct 25th, 2017

Customer experience is a key competitive differentiator for business today. Now, the battle has gone beyond products, prices, and promotions. Brands must engage with customers thoroughly, on the level...Show More

20:54 | Jul 17th, 2017

Antoine Hemon-Laurens discusses three disruptive forces challenging banks' legacy IT systems: AI (artificial intelligence), robotics and Blockchain. AI powered Robo-advising in wealth management is al...Show More

30:08 | Jul 13th, 2017

This is not your usual episode of the InspireCast, well, we're still talking up customer experience and loyalty, though this time we're throwing in pinball machines, drones and selfie cams into the mi...Show More

35:49 | Jul 13th, 2017

Annette Franz, CCXP, author, speaker, CXPA board member and Founder of CX Journey discusses the rise of the customer experience executive as an equal C-level member within the C-suite. A great must-l...Show More

26:25 | Jul 12th, 2017

Returning guest, Karthik Ramakrishnan of Element AI discusses the future impact and implications of artificial intelligence on business and society at large. A deep dive into AI for CMOs and CIOs who ...Show More

34:54 | Jul 4th, 2017

In this episode of the InspireCast, Mukul Ahuja once again becomes the guest host of the show to discuss the 'Retailization in Insurance' movement with Eva Treumuth, customer and marketing strategy le...Show More

20:46 | May 24th, 2017

This episode of the InspireCast has Mirza speaking with David Quick: CEO Coach. From active duty Naval Surface Warfare Officer to successful CEO, David Quick has spent his entire career spurring peo...Show More