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Business Management & Marketing

Cold Call by Harvard Business School

Harvard Business School

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Cold Call distills Harvard Business School's legendary case studies into podcast form. Hosted by Brian Kenny, the podcast airs every two weeks and features Harvard Business School faculty discussing cases they've written and the lessons they impart.
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18:22 | Dec 18th, 2018

Was Eastern Labs a huge success or an expensive mistake? Eastern Bank CEO Bob Rivers innovates from within by partnering with fintech entrepreneur Dan O’Malley to launch a completely automated small business lending product. Harvard Business School p...Show More

25:51 | Sep 3rd

Harvard Business School professor Stefan Thomke discusses how past experience and intuition can be misleading when attempting to launch an innovative new product, service, business model, or process. Instead, Booking.com and other innovative firms em...Show More
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29:31 | Aug 20th

Harvard Business School professors Rebecca Henderson and George Serafeim discuss the impact investing efforts of Hiro Mizuno, CIO of GPIF, Japan’s government pension fund. He says that improving corporate governance, increasing inclusion and gender d...Show More

33:26 | Aug 6th

Much of the advertising purchased during the Super Bowl is about selling corporate brands rather than products. Harvard Business School professor Shelle Santana discusses her case, "Super Bowl Storytelling," (co-author: Jill Avery), regarding the art...Show More

23:35 | Jul 16th

In his case, “JUUL and the Vaping Revolution,” Harvard Business School professor Mike Toffel discusses the controversy surrounding the exponential growth of JUUL vaping products in 2018, in particular the success of its e-cigarettes with teenage high...Show More

20:06 | Jul 2nd

Harvard Business School professor Geoffrey Jones discusses the overthrow of President Jacobo Arbenz of Guatemala in 1954 in a U.S.-backed coup in support of the United Fruit Co. (now Chiquita Brands International). Jones examines the impact and role ...Show More

48:00 | Jun 25th

Stephane Kasriel, the CEO of Upwork, the leading platform for freelance labor, considers different pricing solutions and ways to improve the matching process as part of a business model redesign.

29:22 | Jun 18th

Khan Academy is an online global education nonprofit launched by Sal Khan with the audacious mission to “provide a free world-class education for anyone, anywhere.” Harvard Business School professor Bill Sahlman discusses his case study of the compan...Show More

28:31 | Jun 4th

Israel turned 70 years old in May of 2018, but its brand image internationally was less than ideal. Market research revealed that many people associated Israel primarily with military conflict. Harvard Business School professor Elie Ofek discusses ef...Show More

20:53 | May 21st

Harvard Business School professor Sunil Gupta explores the infiltration of Amazon into dozens of industries including web services, grocery, online video streaming, content creation and, oh, did we mention physical bookstores? What’s the big plan? Is...Show More

16:50 | May 7th

Challenges related to managing religion in the workplace are on the rise, as are religious discrimination claims and monetary settlements in the U.S. and around the world. Harvard Business School professor Derek van Bever discusses two examples in hi...Show More

24:08 | Apr 16th

Toronto is experimenting with smart city concepts envisioned by Google spin-off Sidewalk Labs. Harvard Business School professors Leslie John and Mitch Weiss discuss the tradeoffs of using technology to improve modern city life at potential costs to ...Show More

19:32 | Apr 3rd

Facebook CEO Mark Zuckerberg faced a crucible moment in 2018 after Cambridge Analytica accessed data from 87 million Facebook accounts. Harvard Business School professor Bill George discusses his case, “Facebook Confronts a Crisis of Trust,” includin...Show More

19:51 | Mar 22nd

Fishbowl's founders have built a social media platform allowing professionals to connect anonymously and with candor within their companies and industry. But the app is still largely limited to the consulting industry. Can they extend the app into ot...Show More

24:09 | Mar 12th

Harvard Business School professor Geoff Jones examines the career of Helena Rubinstein, one of the trailblazing female entrepreneurs of the 20th century. Using guile, brilliant branding, and more than a few falsehoods, Rubinstein lifted cosmetics fro...Show More

26:04 | Feb 26th

What happens when Intermountain Healthcare invests resources in an innovative precision medicine unit to provide life-extending, genetically targeted therapies to late-stage cancer patients? Harvard Business School professors Richard Hamermesh and Ka...Show More

25:56 | Feb 13th

Have you ever wondered how Hershey chocolate came to be so popular? Harvard Business School professor Nancy Koehn discusses the life and vision of Milton Hershey, the entrepreneur and philanthropist behind the Hershey chocolate bar, the town of Hersh...Show More

16:43 | Jan 29th

Harvard Business School professor Ray Goldberg discusses how Wegmans CEO faced a food safety issue and then helped the industry determine how it could become more proactive in the future.

26:11 | Jan 9th

How deeply does the culture of a startup matter? Can it be shaped? Harvard Business School professor Jeffrey Rayport discusses WeWork cofounder Miguel McKelvey’s innovative role in building a company culture to support rapid growth.

21:56 | Dec 5th, 2018

After thirty years of research and development, the HondaJet is now the top selling jet in the very light jet segment of the market. Harvard Business School professor Gary Pisano discusses how Honda Aircraft Corporation CEO Michimasa Fujino brings th...Show More

25:03 | Nov 19th, 2018

Feeding America is the third largest nonprofit in America, managing a network of more than 200 food banks nationwide. Harvard Business School professor Scott Duke Kominers and University of Chicago professor Canice Prendergast discuss how the organiz...Show More

18:32 | Nov 7th, 2018

Is it time to throw out the creative director and rely on big data to predict what consumers want to wear next? Harvard Business School professor Ayelet Israeli discusses how Gap CEO Art Peck considers this bold idea to boost sales.

23:21 | Oct 24th, 2018

Harvard Business School professor Bill Kerr discusses how Vodafone, one of the largest companies in the telecommunications space, incorporated technological advancements like big data, automation, and artificial intelligence to improve productivity w...Show More

16:45 | Oct 10th, 2018

Oakland Athletics General Manager Billy Beane brought a data driven and unconventional approach to winning baseball games. By setting strategy and articulating the metric to evaluate and acquire the players who would ultimately implement his strategy...Show More

22:55 | Sep 19th, 2018

Harvard Business School professor Geoffrey Jones examines the career of Ernesto Tornquist, a cosmopolitan financier considered to be the most significant entrepreneur in Argentina at the end of the 19th century. He created a diversified business grou...Show More

18:39 | Sep 5th, 2018

American President Donald Trump pulled out of the 2015 Paris agreement on climate change just over a year ago. What does that mean for the role of United States companies and business leaders in confronting climate change challenges? Harvard Business...Show More

24:16 | Aug 17th, 2018

Coming out of the financial crisis, Wells Fargo was one of the world’s largest and most successful banks, viewed as a role model in how to manage in times of crisis. The news of its sales misconduct -- opening more than 2 million fake accounts -- in ...Show More

18:05 | Jul 10th, 2018

In early 2015, Amy Hood, CFO of Microsoft, and the rest of the senior leadership team faced a set of fundamental choices. The firm had opportunities to serve customers in ways that would be associated with higher growth but lower margin. Harvard Busi...Show More

22:27 | Jun 27th, 2018

The Los Angeles Philharmonic Orchestra faced real challenges, as all U.S. orchestras did: an aging subscriber base, disinterest from younger audiences, and development of a pipeline of donors for the future. Harvard Business School professor Rohit De...Show More

19:15 | Jun 13th, 2018

The Chase Sapphire Reserve credit card was one of the hottest product launches in 2016 enthusiastically received by millennial consumers, a group that had previously eluded JPMorgan Chase and its competitors. Harvard Business School professor Shelle ...Show More

18:19 | May 29th, 2018

Ride-hailing service Careem, the “Uber of the Middle East,” experienced expansion so dramatic that it monitored its growth target every 15 minutes. Was this a fabled startup unicorn? But doubling the size of the company every six months took its toll...Show More

18:13 | May 9th, 2018

Riccardo Zacconi was the co-founder and CEO of King Digital Entertainment, the video game company that had quickly established itself as the world’s leading maker of casual games for mobile devices after the sensational success of its game “Candy Cru...Show More

16:45 | Apr 25th, 2018

JPMorgan Chase is working with local economic- and workforce-development organizations, small businesses, philanthropies, and the mayor. The goal? To put in place a series of investments to help turn around the struggling city. Harvard Business Schoo...Show More

19:15 | Apr 3rd, 2018

Enel, Italy’s state-owned power company, was one of Europe’s largest coal users and polluters. Now it is recognized as a leader in renewable energy services. How did it engineer that monumental change? Harvard Business School professor Mark Kramer di...Show More

16:47 | Mar 21st, 2018

In the 2016 United States presidential election, candidates from both major political parties used anti-establishment messaging to appeal to Americans, a theme that had been on the sidelines of U.S. political discourse for decades. Donald Trump, in p...Show More

21:17 | Mar 5th, 2018

Dr. Brian Alexander at the Dana-Farber Cancer Center in Boston was in the process of launching a new type of clinical trial: an adaptive platform trial. Unlike the traditional randomized controlled trial, adaptive platform trials facilitate simultane...Show More

22:41 | Feb 13th, 2018

The African American CEO of a money management firm publicly criticizes the Fortune 500 for paying lip service to diversity. His board urges him to stop. What should he do? Harvard Business School professor Steven Rogers and protagonist John Rogers d...Show More

12:44 | Jan 31st, 2018

Oprah Winfrey believes in sharing the experiences that led her to become the wealthiest woman in the entertainment industry and the first African American woman billionaire. Harvard Business School professor Bill George traces her growth from childho...Show More

14:29 | Jan 23rd, 2018

The One Love Foundation is a group dedicated to the prevention of relationship violence through education. Harvard Business School professor Tom DeLong talks about the challenges CEO Katie Hood faces as the organization works to create a movement and...Show More

13:55 | Jan 11th, 2018

As the Montgomery Bus Boycott starts, the young Martin Luther King, Jr. faces challenges to his leadership goals, strategic vision, and personal and family safety. Harvard Business School professor Bill George discusses Dr. King’s early years and how...Show More

14:03 | Jan 3rd, 2018

Inspired by research linking happiness and productivity, the Japanese multinational conglomerate Hitachi Ltd, invested in developing “people analytics” technologies like high-tech badges (so-called “happiness sensors”) to help companies monitor and i...Show More

18:54 | Dec 4th, 2017

Harvard Business School professor Teresa Amabile discusses how managers can create the ideal conditions for employee creativity and success based on her research in three industries, seven companies, and 26 creative project teams.

17:21 | Nov 15th, 2017

Japan’s largest online retailer Rakuten is rapidly expanding into global markets. In order to ensure the success of the organization, but also to break down linguistic and cultural boundaries in Japanese society, CEO Hiroshi Mikitani mandates English...Show More

14:37 | Oct 31st, 2017

What’s the value of crowdsourcing technological solutions to societal problems? Could a hackathon help solve the heroin crisis in Cincinnati, Ohio? Harvard Business School professor Mitch Weiss discusses the underlying skepticism and emerging realiti...Show More

18:45 | Oct 11th, 2017

With about 54 million Hispanics in the U.S. who have an estimated buying power of 2.3 trillion dollars, it’s no wonder Telemundo is the fastest growing television network here. But as the traditional broadcast market as a whole continues to shrink, T...Show More

18:17 | Oct 3rd, 2017

Bob Nease, chief scientist at Express Scripts, wants to promote home delivery of prescription drugs by mail -- a process proven to lower error rates, increase cost savings, and improve medication adherence. But, if switching to home delivery is benef...Show More

14:41 | Sep 19th, 2017

Financial returns are important, but for many companies, using capital to influence positive outcomes is just as important. Enter impact investing and the example of State Street’s SHE, a gender diversity index ETF designed to track U.S. companies le...Show More

15:44 | Sep 5th, 2017

Faber-Castell is a 255-year-old company that makes pencils. How does an established company like this think about innovation, particularly if and when to adopt a new technology? Harvard Business School professor Ryan Raffaelli’s research looks at est...Show More

18:47 | Aug 22nd, 2017

Longchamp’s Le Pliage is one of the fashion world’s most successful products, a cultural icon across the globe. But managing the low priced, nylon handbag is challenging as Longchamp tries to move its brand upmarket into higher priced, luxury leather...Show More

18:19 | Aug 8th, 2017

Pal's Sudden Service has developed a unique operating model and organizational culture in the fast food restaurant business. With an emphasis on process control, zero errors, and extensive employee training and engagement, Pal's has been able to achi...Show More

23:19 | Jul 21st, 2017

Advertising in the digital age bears little resemblance to the "Mad Men" depiction -- the Don Drapers of advertising have been replaced by big data and the people who work with it. Harvard Business School professor John Deighton, the author of the ca...Show More

16:32 | Jun 19th, 2017

ShotSpotter provides gunfire detection sensors to cities across the United States. CEO Ralph Clark is interested in taking the company beyond the business-to-government sales model and into new services. Could his company provide a service to college...Show More

14:03 | May 30th, 2017

It’s a common challenge for almost every startup: how much and how fast to grow. But Vijay Shekhar Sharma, founder of the Indian mobile payments and commerce platform Paytm, knows that he wants to take his company to $100 billion and replicate its mo...Show More

18:35 | May 16th, 2017

When CEO Jeffrey Dunn took over Sesame Street in 2014 and made a licensing arrangement with HBO, many people were skeptical this would take the program in the right direction. But with a new mission to, “Make kids smarter, stronger, and kinder,” and ...Show More

10:57 | May 2nd, 2017

What does it take to successfully lead a team to the top of the highest peak in the world? First-year students find out as they participate together in, "Everest: A Leadership and Team Simulation." Harvard Business School professor Amy Edmondson talk...Show More

15:36 | Apr 18th, 2017

Health insurance that consumers like? Doesn’t sound possible, but South African company Vitality is doing just that. By focusing on consumer-driven health insurance ideas like paying customers to take care of themselves, Vitality has expanded to the ...Show More

16:24 | Apr 4th, 2017

Germany took in a million Syrian refugees in 2015, buoyed by the knowledge that these people could contribute strongly to the country’s economy. But has it worked out as successfully as hoped? Harvard Business School professor Rebecca Henderson discu...Show More

15:38 | Mar 21st, 2017

Is it possible to retain brand value after cutting costs and services dramatically just to stay alive? The airline industry has struggled with this question for decades in the face of economic downturns, changes in market structure, and shifting clie...Show More

18:02 | Mar 3rd, 2017

IDEO’s human-centered design thinking is a systematic process used to help create new products and services. And, the best part? They are open about the process and how to adopt it. Harvard Business School professor Ryan Buell explores this process t...Show More

22:34 | Feb 22nd, 2017

Using crowdsourcing to develop an annual list of Hollywood’s hottest unproduced screenplays, Harvard graduate Franklin Leonard took the negative term “black list” and turned it into a coveted place to be. Three films that once appeared on his Black L...Show More

27:11 | Feb 15th, 2017

Growing up in the heart of the Confederacy, Maggie Lena Walker started work as a laundress at age nine. At the urging of her mother and mentors, she turned to education, and used it to propel her life forward -- graduating high school at 16, working ...Show More

19:06 | Jan 26th, 2017

In theory, most companies would love to diversify their workforce. In practice, hiring specifically to increase diversity can cause a variety of cultural problems within an organization. Harvard Business School professor Robin Ely discusses two of he...Show More

17:51 | Jan 26th, 2017

For more than seven decades, Ebony Magazine has chronicled the most important African-American issues, personalities, and interests of its time, including operating essentially as the journal of record for the Civil Rights Movement. But along with mo...Show More

15:46 | Jan 18th, 2017

Research says that people imprint on music in their dating years, and carry those tastes with them through the rest of their lives. Lately, this has spelled trouble for jazz music, which is failing to attract new and younger fans in a competitive mus...Show More

21:23 | Jan 3rd, 2017

One third of the U.S. population is obese, even as 50 million Americans often struggle to find enough to eat. And all that in a country where 40% of the food made and purchased each year is thrown away, and in which food needs are expected to more th...Show More

23:04 | Dec 20th, 2016

There is a joke in the cybersecurity community that there are two kinds of companies: those that know they’ve been hacked, and those that haven’t found out yet. The Target Corporation learned this the hard way during the busy holiday season of 2013, ...Show More

22:27 | Dec 7th, 2016

Wayfair has been around since the early days of ecommerce. But where it now exists as a single, popular brand, it was once an unaffiliated collection of 240 websites selling very different things. Harvard Business School professor Thales Teixeira tak...Show More

22:51 | Nov 18th, 2016

On the internet, content may be king, but connecting users is the key to building an empire. The Norwegian media giant Schibsted learned this lesson the hard way, and then used it to thrive in an online news market where many others have failed. Thro...Show More

14:20 | Nov 14th, 2016

By some accounts, only 5-6% of people around the world get the cardiac treatment they need to survive. The rest perish. This statistic highlights the stark need for affordable, quality health care that can be delivered at scale, and a solution to tha...Show More

13:35 | Nov 3rd, 2016

An unfortunate but necessary part of a manager’s job is having to let underperforming employees go. Knowing when and how to take that step with the company’s, the employee’s, and your own best interests in mind is a difficult task. Harvard Business S...Show More

20:04 | Nov 1st, 2016

The Affordable Care Act, or Obamacare for short, had three goals: make health insurance available, required, and affordable for everyone. There was just one problem -- the launch of the HealthCare.gov website was a complete and utter failure. Harvard...Show More

15:04 | Oct 4th, 2016

Oktoberfest began as a raucous wedding celebration in Germany more than 200 years ago and has since grown into a worldwide phenomenon. Munich, alone, hosts some 6.4 million guests (who consume almost 8 million liters of beer) during the festival each...Show More

15:15 | Oct 4th, 2016

Lego has been helping children piece together dreams and build their imaginations for decades, and has become one of the world’s most popular toys and most powerful brands in the process. But the company known for great directions lost its own in the...Show More

13:14 | Oct 4th, 2016

Before “House of Cards” was an internationally-renowned and critically acclaimed hit series, it was a total shot in the dark. Luckily for the small film studio behind it, Netflix saw it as a shot worth taking. Harvard Business School professor Anita ...Show More

14:18 | Oct 4th, 2016

Most people know Apple as one of the richest and most successful companies in the world, but it wasn’t always that way. In 1997, the company suffered a near-death experience that caused it to completely reimagine itself. The result was a new line of ...Show More

16:20 | Oct 4th, 2016

It’s a good bet that winning a game show isn’t often on the list of top priorities at large companies. So how was it that building a robot to do just that became a prime focus at IBM? Harvard Business School professor Willy Shih discusses how buildin...Show More

14:12 | Oct 4th, 2016

College represents one of the biggest decisions and investments many consumers will ever make. But can they really trust the rankings available to help them choose? Harvard Business School professor Bill Kirby unpacks the complex world of university ...Show More

12:53 | Oct 4th, 2016

A novel idea: give loyal customers a chance to buy shares in a company they love. That’s the premise behind LOYAL3, which uses the democratizing power of technology to give average investors better access to IPOs. Harvard Business School professor Lu...Show More

13:48 | Oct 4th, 2016

Increasingly, almost every team is a global team in some capacity. This presents a difficult challenge for managers everywhere, and especially for high-potential leaders who want to take their careers to the next level: how do you bring together a te...Show More

12:31 | Oct 4th, 2016

Though Google has become the U.S. face of the driverless car movement, other global companies have been developing similar technology for more than a decade. Mobileye is one of them, with a $10 billion valuation and a huge head start in a potentially...Show More

14:24 | Oct 4th, 2016

Carla Ann Harris has blazed trails and excelled at institutions like Harvard and Morgan Stanley. But doing so has required her to strike a careful balance between her professional image and her personal passions. Harvard Business School professor Lak...Show More

08:57 | Oct 4th, 2016

Since brewing is a marketing-driven business, finding ways to differentiate a beverage from its competition is crucial. Heineken’s chief marketing officer took a novel approach: take the complicated processes of production and distribution and make t...Show More

15:20 | Oct 4th, 2016

Entrepreneurs like Elon Musk and Jeff Bezos are tapping into their vast personal wealth to make commercial space travel a reality. In the process, they're revitalizing a listless national space program. Harvard Business School professor Matthew Weinz...Show More

12:15 | Oct 4th, 2016

The statistics are startling: about one-third of American workers suffer from chronic work stress; $27 billion worth of work days are lost to mental health-related absences each year. Harvard Business School professor John Quelch discusses his case o...Show More

15:10 | Oct 4th, 2016

Can big companies fix big problems? Are they responsible for doing so? As the third-largest employer in the world, any move Walmart makes reverberates around the globe. Yet despite its many successes and innovations, particularly in terms of sustaina...Show More

12:21 | Sep 19th, 2016

It’s been a few months since many of us made New Year’s resolutions. Have you stuck with yours? Harvard Business School professor Leslie John studies how to help people change bad habits (and reinforce good ones) by looking at what makes them tick. H...Show More

09:05 | Sep 19th, 2016

Maine has had one of the worst state economies in the country the last few years. But something special is happening there of late that could change the face of job creation in the future. Harvard Business School professor Karen Mills, the former adm...Show More

09:53 | Sep 19th, 2016

For entrepreneurs, size and scale don’t have to come at the cost of agility. Fabricio Bloisi, a 21-year-old Brazilian college graduate, proved that with his company Movile. Harvard Business School professor Lynda Applegate discusses how, with the rig...Show More

13:08 | Sep 19th, 2016

Research says that 85% of people will make a purchase after reading online reviews about a product or service. This has had huge implications for the hotel industry and helps explain why TripAdvisor, a massive repository of user-generated reviews, wa...Show More

17:09 | Sep 19th, 2016

Though not everyone may know her name, Madam C.J. Walker helped invent what have become staples of our modern country and economy: national sales forces, corporate social responsibility, and, yes, even basic haircare. Orphaned at age 8, married at 14...Show More

12:40 | Sep 19th, 2016

No organization wants to fail. But even for the best and the brightest, failure is inevitable, and occasionally that failure can be catastrophic. Harvard Business School professor Amy Edmondson describes her experience writing and teaching a case on ...Show More

12:24 | Sep 19th, 2016

Running for office requires a lot of public speaking. But often, it’s what candidates aren’t saying that can make or break their campaigns. Take the case of Dan Silver, an experienced congressional candidate who leaves voters cold despite his eminent...Show More

11:35 | Sep 19th, 2016

Digitally-enabled prescription medication may sound futuristic. Thanks to Proteus, the future is now. The company has developed the technology to place microchips inside prescription pills, allowing doctors to retrieve real-time updates on everything...Show More

11:32 | Sep 19th, 2016

How do you manage a community, grow it, and sustain it? Threadless has done it since 2007 by crowdsourcing its T-shirt designs and selling the best ones. Harvard Business School professor Karim Lakhani talks about the challenges, exciting moments, an...Show More

12:03 | Sep 19th, 2016

Ron Johnson's career path has featured stops at some of the world’s largest and most innovative retailers, including Target, Apple, and J.C. Penney. At each stop, Johnson learned invaluable lessons, like how to build on success, how to keep growing a...Show More

11:35 | Sep 19th, 2016

Harvard Business School professor Rohit Deshpande discusses lessons for leaders from the heroic and selfless acts of the Taj Palace staff during the 26/11 terror attacks in Mumbai.

12:38 | Sep 19th, 2016

In the hundred-plus years since journalist Upton Sinclair shined a light on the deplorable conditions in the U.S. meat packing industry in his groundbreaking exposé, "The Jungle," per capita meat consumption for Americans has increased 63%. Can the w...Show More

11:55 | Sep 19th, 2016

Today’s NFL is fast-paced and hard-hitting. Though players are well-compensated, many wonder about the long-term cost of those violent collisions on the athletes, the league, and culture at large. Harvard Business School professor Richard Hamermesh d...Show More

10:26 | Sep 19th, 2016

Are people better off as a result of your presence? Harvard Business School professor Frances Frei discusses leadership lessons from basketball, the ultimate team sport.

09:21 | Sep 19th, 2016

There are no grade levels, no official start times, and teachers get stock options. Is AltSchool the school of the future? Harvard Business School professor John Kim discusses his case.

12:00 | Sep 16th, 2016

Cynthia Carroll's breathtaking story about taking decisive action in the face of a complex and dangerous situation. Harvard Business School professor Gautam Mukunda discusses his case.

08:40 | Sep 16th, 2016

With her unique leadership style and innovative approach to green fashion, Stella McCartney shows that a luxury brand can be sustainable. Harvard Business School professor Anat Keinan discusses her case.

00:24 | Sep 16th, 2016

Host Brian Kenny introduces Cold Call, the official podcast of the Harvard Business School. Cold Call distills the Business School’s legendary case studies into podcast form. The podcast airs every two weeks and features HBS faculty discussing cases ...Show More