Churn It Up: Customer Success Podcast

44:27 | Jan 12th, 2018

About The Episode This week, Aly talks with Irit Eizips, CEO for CSM Practice. In this episode, Irit explains her approach to customer health scores detailing best practices developed after years of e...Show More

22:11 | Oct 25th, 2017

This week, Aly talks with Lisa Starita, Head of Customer Success Operations at Beekeeper. Lisa talks about how she used to manage customer requests manually and the problems that caused with the prod...Show More

30:44 | Oct 6th, 2017

This week, Aly talks with Linda Schwaber-Cohen, CSM at Skilljar. Linda discusses her approach to training and onboarding, explaining how to first approach training calls with new customers, the impor...Show More

32:55 | Aug 25th, 2017

This week, Aly talks with Rachel Jennings, CSM at Assignar. Rachel explains how she developed a health score to help her customer success team prioritize, and details the steps so others can do the s...Show More

29:58 | Aug 11th, 2017

This week, Aly talks with Amaan Nathoo, Head of CS & Sales at Bonjoro. He provides a way to tackle the issue of customers who seem to ignore your emails by using personalized videos to provide value....Show More

36:50 | Aug 4th, 2017

This week, Aly talks with Ola Puchta and Susan Ostojska, part of the CS team at Growbots. They explain the development of their new onboarding process and give some pointers on how to think about wha...Show More

32:28 | Jun 13th, 2017

This week, Aly talks with Ingmar Zahorsky, Director of Customer Success at ChartMogul. He sheds some light on the metrics he uses to determine the success of his CS program and ensures his team are d...Show More

26:49 | Apr 27th, 2017

This week, Aly talks with Srajan Bhagat, recently the founding CSM at RecruiterBox, and currently a CSM of many at Sauce Labs. He explains the differences between working in smaller and larger succes...Show More

19:31 | Apr 5th, 2017

This week, Aly talks with Christian Nussbaumer, Customer Success Manager at Hotjar about how he approaches his massive workload of 200,000 customers, including advice on focus and prioritizing tasks, ...Show More

30:13 | Mar 15th, 2017

Aly talks with Huddle's Instructional Designer, Kimberley Porter, about how to manage a backlog of support content, how to form benchmarks and measure results of support content, and what the best fir...Show More