This is HCD - Human Centered Design Podcast

This is HCD


This is HCD aims to educate and empower about human-centered design. This podcast brings together thought-leaders from various disciplines such as service design, user experience, interaction design, and product management to discuss the craft, a...Show More

Looking for recently uploaded episodes
Brendan Dawes 'Working at the intersection of People, Objects & Technology.'

26:43 | Jan 29th

My name is Gerry Scullion and I’m a human-centered design practitioner based in Dublin City, Ireland.I recently attended the excellent Pixel Pioneers conference in Belfast - it was a really enjoyable conference. Brendan is and has been an inspiration...Show More

Dr. John Curran 'Two tribes go to war. Dealing with conflict as part of Design'

30:16 | Jan 15th

In this episode, I caught up with Dr. John Curran, a London-based anthropologist. Now, we met in Service Design Days in Barcelona where John was giving a keynote on conflict, and how important it is to deal with this conflict, not only in the design ...Show More

Gerry McGovern 'Top Tasks; A method for understanding peoples product and service requirements'

30:48 | Dec 18th, 2018

There's some of you might know the Top Tasks methodology already and even if you do, I'd encourage you to listen to this episode, as I break down the method to better understand the mechanics behind Top Tasks, and also get Gerry's insights into where...Show More

Hazel White & Mike Press 'Making a difference through design'

29:13 | Dec 4th, 2018

Hazel White and Mike Press from OpenChange in Scotland join me on the show this week, and we dig  a little deeper into what myself and sarah drummond covered about the changes in the scottish design landscape and what trigged this. We speak more abou...Show More

Andy Polaine 'Mindful Service Design'

18:46 | Nov 20th, 2018

I was hosting Service design Days in Barcelona this year and had lots of fun meeting the European service design community. It was a jam-packed few days for me but managed to capture some great conversations that all followed a similar theme to what ...Show More

Steve Portigal 'Symbolic Lab Coats, ASMR and Coke-Fueled Lap Dances: More User Research War Stories'

47:11 | Nov 6th, 2018

Hello and welcome to another episode of This is HCD. I'm your host Chi Ryan, and in this episode, I'm speaking to researcher Steve Portigal. Steve is the Principal of Portigal Consulting and the author of two books: Interviewing Users: How to Uncover...Show More

John Thackara 'Designing for all of life, not just human life'

22:31 | Oct 23rd, 2018

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centered design practitioner based in Dublin, Ireland, and this week I caught up with one of my design heroes, John Thackara whilst I was hosting the incre...Show More

Frank Long 'Designing a Design Culture to empower richer social outcomes'

41:01 | Oct 9th, 2018

Hello and welcome to another episode of this is HCD. My name is Gerry scullion and I'm a service design principal based in Ireland. In this episode, we caught up with Frank Long, one of Ireland's UX forefathers. Frank mentored me way back in the nine...Show More

Marc Stickdorn and Adam Lawrence 'A Service Design 360'

46:10 | Sep 25th, 2018

Hello and welcome to another episode of this is HCD. I'm your host Chi Ryan and Aussie designer, living in working in New York City. In this episode, I'm catching up with Marc Stickdorn and Adam Lawrence, co-authors of the cult service design books. ...Show More

Sarah Drummond ‘Kick-starting a design revolution’

32:09 | Sep 11th, 2018

Before I tell you a little bit about this episode, I wanted to congratulate Sarah (and Lou) who got married at the weekend. From everyone at This is HCD, we raise a glass an wish you a lifetime of happiness together! Also, Sarah will be appearing ...Show More

Patrick Quattlebaum 'Breaking down tribes to enable the orchestration of experiences'

34:50 | Aug 28th, 2018

Hello and welcome to another episode of 'This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. In this episode we caught up with the brilliant Patrick Quattlebaum, co-author (alongside Chris Risdon) ...Show More

Sarah Richards 'Content Design. What is it? And why it's so f#cking important in the delivery of a product and service'

29:52 | Aug 14th, 2018

Hello and welcome to another episode of ‘This is HCD'. My name is Gerry Scullion and I'm a service design principal now based in Dublin, Ireland. Recently I caught up with Sarah Richards in London. Sarah's a founder of Content Design in London, an or...Show More

Gerry McGovern ‘The repositioning of trust in society’

52:13 | Jul 31st, 2018

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well known and loved customer expe...Show More

Joey Zeledon 'Touchy Feely: everyday things that inspire deeper empathy'

36:56 | Jul 17th, 2018

Welcome to another episode of ‘This is HCD’ coming direct to you from the city where dreams are made, New York City. I’m your host, Chirryl-Lee Ryan and in this episode, I’m speaking to Joey Zeledon, an award-winning designer with a background in pro...Show More

Adam Fivenson 'Using a human-centered design approach to design foreign aid programs'

42:19 | Jul 3rd, 2018

Hi and welcome to another episode of 'This is HCD' coming to you from Brooklyn, New York. I am your host Chirryl-Lee Ryan and in this episode I'm speaking to Adam Fivenson, a user researcher and self-described 'non-designer' of new technologies for c...Show More

Ivy Hornibrook 'Moving From UX into Product'

22:47 | Jun 19th, 2018

Hi everyone my name is Adrienne Tan. I'm a co-host at 'This is HCD' podcast. In this episode, I'll be speaking to Ivy Hornibrook who will talk us through her career transition from UX into product management.

Faruk Avdi 'What role can technology play in support of people suffering with mental health'

22:21 | Jun 5th, 2018

In this episode, we discuss what role, if any, can technology play in support of people suffering with mental health.  I wanted to give you a bit of context on the topic in this episode. So I'll start by telling you a little bit about bipolar diso...Show More

Victor Rodrigues 'Building a Design capability inside Cochlear'

26:06 | May 22nd, 2018

In this episode, I caught up with Victor Rodrigues, the chief software architect and user experience advocate for Cochlear, one of Australia's most loved and most successful innovation success stories. For anyone who is unaware, Cochlear produce impl...Show More

Marc Stickdorn 'Embedding Service Design into Organisations'

49:26 | May 8th, 2018

In this episode we caught up with Marc Stickdorn, co-author of ‘This is Service Design Thinking Book’ and most recently the epic and one of the most important design books in yonks, ‘This is Service Design Doing’, a book that has been celebrated in t...Show More

Jay Hasbrouck 'The power of ethnographic thinking in Design'

29:43 | Apr 24th, 2018

In this episode, we chat with the author of Ethnographic Thinking, Jay Hasbrouck. We go through what ethnographic thinking is and how it should be applied to inform richer contextual insights for design teams and how designers have abused or misunder...Show More

Jon Hicks 'Understanding the differences between brand design and icon design'

38:20 | Apr 10th, 2018

In this episode, we caught up with Gentleman designer himself, Jon Hicks. Jon is a graphic designer and illustrator but has worked across a broad spectrum of mediums in his career. Most of us will be familiar with Jons work, whether it be the first F...Show More

Greg Bernarda 'Designing businesses for the new world'

31:06 | Mar 26th, 2018

Hello! I'm Gerry Scullion, and in this episode, we have the brilliant Greg Bernarda, who some of you might know of being co-author of the excellent Value Proposition Design book by Strategyser. This book has been adopted by many service designers, pr...Show More

Andy Polaine & Simon McIntyre 'Service Designing Education' (Part 2 of 2)

32:23 | Mar 12th, 2018

This episode is the second part in a two-part series with Andy Polaine, the regional APAC design director for Fjord and Simon McIntyre who is the Associate Dean of Education in UNSW, formally COFA, the College of Fine Art and Design. In the first ...Show More

Chirryl-Lee Ryan 'Are we making things better with Design'

37:25 | Feb 26th, 2018

Chirryl-Lee Ryan and I were recently together on a design-panel, Designing for Social Impact, for Academy XI in Sydney and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and go deeper into areas that...Show More

Rachael Mullins 'Bring out your inner UX writer'

30:04 | Feb 12th, 2018

Over the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in my career of the solutions that a role like this can a...Show More

Andy Polaine - 'Is Education Broken?' (Part 1)

41:12 | Jan 29th, 2018

In this episode, we caught up with Andy Polaine, Regional APAC Design Director for Fjord and also professor Simon McIntyre, Associate Dean of Education from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken...Show More

Elizabeth Pek - 'What makes a good designer?'

23:50 | Jan 15th, 2018

Hello! In this episode, we spoke with Elizabeth Pek, Director of Experience Design at BT Financial Group, about what she believes makes a good designer. This episode is jam-packed with information for both Designers and Design Managers alike.

Eduardo Kranz - 'The intersect of Service Design and User Experience Design'

27:50 | Jan 2nd, 2018

In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day to day basis.

Gerry Gaffney (Live audience) 'How forms reveal the true nature of an organisation'

37:20 | Dec 18th, 2017

This was a show of firsts! Our very first live podcast in front of an audience, and also the first time we had the wonderful Gerry Gaffney on the show. The show was recorded at the incredible offices of FutureYou, a boutique recruitment consultancy b...Show More

Cyril Secourgeon 'The secrets of successful stakeholder engagement in large organisations'

24:47 | Dec 4th, 2017

In this episode, we caught up with Cyril Secourgeon, the Principal Human Centered Designer practitioner at Westpac group, one of Australia’s big four banks. We discussed the methods that the wider HCD team in Westpac use to help keep stakeholders ...Show More

Panel Discussion 'Diversity at work: understanding & breaking through the barriers'

30:29 | Nov 19th, 2017

The topic in this episode of This is HCD is about diversity in the workplace. We have three incredible guests, Anthony Quinn, Principal at Dynamic 4, Emma Jones, Managing Director at Future of Work, and Michelle Starr, Managing Director for GENEQ. ...Show More

Kirsten Mann 'Why Organisations are designed not to value Design'

37:24 | Nov 5th, 2017

Kirsten Mann, VP Product and Experience at Aconex explains that organisations are not designed to value design. Instead, organisations are focused on short-term financial metrics instead of delivering great customer and business outcomes. To change ...Show More

Jennifer Philippe – ‘Building HCD at Scale’

29:22 | Oct 19th, 2017

In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in organizations.

Tarra Van Amerongen - 'Why your idea never gets built and the story of business designers as the unsung heroes of service design'

27:10 | Oct 10th, 2017

In this episode, we welcome Tarra Van Amerongen, a Group Director from Fjord in Sydney, focused on the intersection of strategy, design and technology.  Tarra takes the hustle of the start-up mindset and the toolset from design thinking to design and...Show More

Barbara Spanton - 'Disposable design and our obsession with the redesign'

28:12 | Sep 2nd, 2017

In this episode, we caught up with the wonderful Barbara Spanton from Ottawa in Canada. Barbara is a UX lead in Shopify and in this episode, Barbara is joined by Aman Braich from Intuit.

Megan Dell - 'What does effective design leadership look like?'

31:30 | Aug 17th, 2017

In this episode, we speak to the brilliant Megan Dell. Megan is a Human Center of Design leader based in Melbourne Australia and is currently head of UX for 99 Designs. We get Megan’s perspective on what makes a good and a bad leader and drill deeper...Show More

Adrienne Tan - 'How Service Design and Product Management co-exist'

43:39 | Jul 23rd, 2017

In this episode, we speak with Adrienne Tan, Co-Founder of leading Australian product management consultancy Brainmates. We discuss how the roles of service design and product management work together within organisations. Also joining us on this ...Show More

Anthony Quinn - 'Dealing with career challenges, and increasing your influence as a designer in your organisation'

43:26 | May 19th, 2017

We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from people working in the industry, and also how to increase your influence in an organisation.