So, Here's My Story...

Eliot Wagonheim & Jodi Hume

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So, Here's My Story... is the only business podcast that promises wildly useful lessons from the absurd, the poignant and the seemingly irrelevant. This project arose out of a burning hatred of bullet point blogs, canned solutions and highlight-reel ...Show More
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Ep43: When Words Go Awry

27:42 | Apr 3rd, 2018

Ever enter a new environment, and realize you don't even have the vocabulary to ask or answer a question correctly? This episode is all about the unreliability of language. Words mean different things in different contexts, to different people. This ...Show More
Ep98: How to Take (and ignore) Feedback

25:44 | May 7th

Feedback can be a tricky thing. If you listen to every opinion that you hear, it’s easy to get lost. But if you ignore valuable input simply because you don’t understand the perspective, you can easily get stuck in a rut. The art of eating the fish a...Show More
Ep97: Why You Need People that Can See Your Blind Spots

22:22 | Apr 30th

We can tend to have blind spots when it comes to our own problems, and this includes the problems of our business. But it is important to remember that what is crazy hard to you is someone else’s sweet spot. Instead of the solution being something yo...Show More
Ep96: Chaos Engineering: Being Prepared When Disaster Strikes

30:13 | Apr 23rd

When we are trying to fix a problem, we often try to find a solution that we can maintain long term. This is, of course, logical. However, sometimes you need a short-term fix, and in those cases, different rules apply. We may just need to get started...Show More
Ep95: Hiring (and firing) Your BFF

30:14 | Apr 16th

Have you ever hired a close friend or a family member? There is so much that is wonderful about hiring someone you already trust. But there are also inherent risks: what happens if things go wrong? Will you lose both an employee and the relationship?...Show More
Ep94: The Best Foundation (and lipstick?) for Your Business

28:03 | Apr 9th

It’s not often that a quest to find the perfect red lipstick leads you instead to a great business analogy. But when it happens, it’s probably going to happen to Jodi. Let’s talk about whether you are accentuating the right things in your business.
Ep93: How to NOT Mess Up Your Onboarding

28:39 | Apr 2nd

Onboarding is more than just knowing where the bathroom is; part of onboarding needs to include a behind-the-scenes tour of the culture of the company. What are the rules of engagement that are unique to this workspace? Who can put what in the refrig...Show More
Ep92: The Pitfalls of Passion

25:57 | Mar 26th

There is a lot of talk about “finding your passion” in this world. For some, their passion is so clear that it is almost inevitable. For others, though, the idea of finding their passion weighs them down and makes them feel incomplete. But passion is...Show More
Ep91: Is That the Best You Can Do?

28:14 | Mar 19th

In a story about the baseline criteria that he demands from his students (as well as a little glimpse into how he enjoys making students squirm), we get a great discussion about expectations, feedback, and the price of admission. What is your price o...Show More
Ep90: The Last Place You'd Ever Look for Inspiration...

28:17 | Mar 12th

How you frame the work you and your team are doing is how they are going to experience it, and how they are going to share it with your clients. The messages you are delivering should consistently be helping your employees buy-in to the meaning of th...Show More
Ep89: Delegation Disaster

26:57 | Mar 5th

In this episode, we draw a direct line from a parental delegation gone wrong to how to delegate effectively in business. No kicks of a mule required. The best way to move into delegation is to make sure people can change the sentiment of “you’re righ...Show More
Ep88: Be Creative NOW

28:00 | Feb 26th

How does your organization deal with outliers? In a lot of organizations, the people are judged by behaviours that are pretty irrelevant. We want to talk about the behaviours you are incentivizing at work, and whether or not they are relevant to succ...Show More
Ep87: Becoming Your Own Captain

34:11 | Feb 19th

Creating a job that you love involves more course correction than either picking well from the start, or starting over completely. There comes a point in your profession where you realize you have to not just be a passenger, but the captain of your s...Show More
Ep86: Intentional Failure

25:57 | Feb 12th

As you can imagine, the process of learning to do a headstand is a challenging thing. But did you know that it can also lead to a powerful business metaphor about commitment and failure?  There is a huge difference, in yoga and in business, between f...Show More
Ep85: Speak Volumes in an Instant

30:36 | Feb 5th

Branding is so much more than colors and fonts. Branding is part of how you tell people who you are, and who your ideal client is.
Ep84: Pacing For The Long Run

28:56 | Jan 29th

What can you learn about business through learning to run? We have a special cohost this week, and she teaches us an important lesson about regular check-ins, pacing, and starting small.  If you are struggling to hit your business goals, maybe it’s t...Show More
Ep83: When The Customer Needs to Hear NO

26:51 | Jan 22nd

Going into an audition as an actor, you have to make a decision about how you are going to play a character. You can play it as you think the director wants to see it, or you can make your own choices about who the character is.  Turns out, taking on...Show More
Ep82: Priority Hack

25:07 | Jan 15th

Most businesses dream about having their best year ever. But that doesn’t mean it comes without new problems and without competing priorities. There’s a limit to what you can say no to and still have the full life you want, and this episode is all ab...Show More
Ep81: Business Karaoke

25:33 | Jan 8th

A night of karaoke might not seem like the most logical place for an epiphany about company culture. But that’s the beautiful thing about using stories to talk about business – you never know from where the lesson will come. Why is that important for...Show More
Ep80: Ever Been Business Depressed

31:02 | Dec 18th, 2018

You've heard of clinical depression. You've heard of post-partum depression. In this episode, Eliot introduces us to Seinfeldian depression. Sometimes, it just feels like you are moving forward with your shoulders over your shoes. It could be the dre...Show More
Ep79: Embarrassment

28:43 | Dec 11th, 2018

It can be hard to ask for help, especially when the stakes are high or when you are supposed to be the leader. Almost as hard as asking for help in finding the small lump in a polyurethane testicle.  Why is that important for business?   Asking for h...Show More
Ep78: Fault

24:51 | Dec 4th, 2018

Everything you do is modeling things for people in your organization. You teach what you tolerate. And you teach what you model, even when you don’t know you are modeling it.
Ep77: When Time Does Not Equal Money

27:02 | Nov 27th, 2018

Just because you invest a precious asset - your time - doesn't mean it automatically equates to value. The idea that time = dollars is very misleading.
Ep76: Being Sold

21:04 | Nov 20th, 2018

Although pressure can definitely cause your barriers to come up, there is a service to the kind of pressure that makes something a definitive choice. “I’ll think about it” is a burden for busy people. Helping people to make a decision simple is a gif...Show More
Ep75: Hijacked Meetings

28:18 | Nov 13th, 2018

Audience Q&As can quickly devolve. Someone wants to share a story instead of a question; someone else wants to demonstrate their own expertise and “teach from the seats”. No one seems to know how to ask a succinct and relevant question and you can fe...Show More
Ep74: Confidence - An Origin Story

23:24 | Nov 6th, 2018

There are lots of different ways to win a million dollar case, and one of them is to do a terrible job on a 10 million dollar case. Confidence comes through action. That's the topic of this episode of So Here's My Story, and a great first action is t...Show More
Ep73: I Would Have Hired You But

27:13 | Oct 30th, 2018

You don't have to solve the client's problem in the on-boarding process, but you should make it easy to get started. In this episode, Jodi tells an overwhelmed, frazzled story about how hard it is to hire some people. Is it hard to hire you? Take a l...Show More
Ep72: Deeper Connections - LIVE FROM NYC

24:52 | Oct 23rd, 2018

In order to have ah-has and insights, you have to have alpha waves present. This is why you get many of your best ideas in the shower or while walking the dog. You need times when your business brain is not being directly stimulated. Sharpening the a...Show More
Ep71: Quitting

24:28 | Oct 16th, 2018

There is an unappreciated art and substance to quitting. It can be hard to think about quitting on a commitment. But consider that if you don't, you have to spend your finite resources on it. Is it worth it?
Ep70: Komen

35:56 | Oct 9th, 2018

Even if your mission isn't to cure cancer, you can still create a culture that creates organic buy-in from your clients and staff. Eliot walked 60 miles and learned a lot about building company culture. Why not take the lessons and leave the blisters...Show More
Ep69: In Sickness and In Health

29:38 | Oct 2nd, 2018

Empathy is more than emotional intelligence. It is also the ability to be curious when you find yourself making assumptions. Lack of empathy isn't always an emotional failure. It's often a blind spot and a lack of information.
Ep68: Platitude Smackdown

29:01 | Sep 25th, 2018

Business platitudes: they aren’t wrong, but they also aren’t right. And they annoy Jodi. There are many business platitudes around leadership – how many leaders there should be, for instance. Even Mark Twain said, “the perfect committee is made up of...Show More
Ep67: The Devil

29:37 | Sep 18th, 2018

You don’t want to micromanage, but you also don’t want to create an environment where you send the message that it doesn’t matter. And that distinction is what this episode is about. What can Albert Brooks teach you about business and your staff? May...Show More
Ep66: Max Leadership

24:59 | Sep 11th, 2018

Some leaders micromanage and push people to do what they want. But compelling leaders make space for people to be great. Come, join us, as Max the therapy dog joins Eliot on a little adventure called "can we make this a relevant business analogy"!
Ep65: Fresh Start

22:17 | Sep 4th, 2018

September isn't just the birthday month of your favorite podcasters (that's us!). It's also an opportunity for a fresh start. Ready?
Ep64: Secret Burger Joint

24:03 | Aug 28th, 2018

Accidents tend to happen when you do something unexpected. Other drivers have the right to anticipate what you are going to do, and the same is true of your staff and your clients. You are never going to create the behavior in your team that you want...Show More
Ep63: Not Giving a Dam

29:41 | Aug 21st, 2018

Not just any host of a popular podcast would be able to turn a disagreement with their spouse into a lesson for business. But that’s exactly what happens in this episode, as we discuss the layers and nuances of “good enough”.
Ep62: Seattle or San Diego?

33:30 | Aug 14th, 2018

Sometimes... you need to stop and get out the map. Yessss... we know it's 2018, but WAZE just doesn't WORK for the metaphor we're trying to use in this week's episode. Today, Jodi & Eliot explore getting stuck, spinning your wheels, when you need to...Show More
Ep61: When To Sweat The Small Stuff

30:53 | Aug 7th, 2018

Remember that time a cigarette flick cost a business 5 million dollars? No? Then you should listen in... Turns out, attention to detail matters. A flicked cigarette in a parking lot. A wait staff that cleans the table unobtrusively throughout the mea...Show More
Ep60: Care and Feeding

27:24 | Jul 31st, 2018

It turns out, customers are a lot like cats – they are a lot happier when you follow their specific care and feeding instructions. Everyone has different priorities, different things that they care deeply about. In this episode, we discuss the import...Show More
Ep59: Staying vs Not Leaving

28:07 | Jul 24th, 2018

In business, people often act like emotional toddlers (no judgement!), and we have to hear them from a place of empathy. You have to listen for the unmet need. Almost all of our instincts in high emotional situations, especially those where we are si...Show More
Ep58: Pee my WHAT? The Encore Performance

30:22 | Jul 17th, 2018

You need to help clients define their expectations. Stories are especially helpful here, as words mean different things to different people at different times. When expectations become clear, solutions become clear.
Ep57: Certainty

31:40 | Jul 10th, 2018

Ep 57 – Certainty Have you ever noticed a tendency to view things in a binary, all-or-nothing way? Does delegating frustrate you, because you worry someone else would just mess things up, so why not do it yourself? Do you “hate conflict”? In this epi...Show More
Ep56: The Red Hen

27:12 | Jul 3rd, 2018

If a company’s core values aren’t clear enough that some people might say “no thank you, that’s not for me”, then they aren’t clear enough. They need to be clear enough to hire and fire by. The idea of "fit" in business can be incredibly dangerous. B...Show More
Ep55: Is It Too Late for Me?

28:33 | Jun 26th, 2018

This episode is about changing your mindset from “I’d love to do this, but…” to “I get to do this, IF…” We often feel a false sense of security in the idea of a middle ground. But confronting our dreams, to either let them go or pursue them, frees u...Show More
Ep54: Pick Your Lane

25:31 | Jun 19th, 2018

You are never going to create the behavior in your team that you want if everything is unexpected and changing and nobody has a north star to follow. That said, most businesses are not Outback Steakhouses; "no rules, just right" doesn't always work.
Ep53: How the Yanni v.s. Laurel Debate Relates to Business

23:53 | Jun 12th, 2018

This episode, for when you can't trust the language you are speaking, and the language your client/coworkers/team are speaking will match up. "Growth" means very different things to different people. This episode is all about discerning that differen...Show More
Ep52: The Business Sommelier

0:00 | Jun 5th, 2018

First off... It's our podcast's first birthday!! We did it! We now begin season 2 of SHMS. Anywho, back to the episode. Do you have clients that you dread working with? Then this episode is for you. Sometimes, it isn’t about articulating a vision, bu...Show More
Ep52: The Business Sommelier

27:34 | Jun 5th, 2018

First off... It's our podcast's first birthday!! We did it! We now begin season 2 of SHMS. Anywho, back to the episode. Do you have clients that you dread working with? Then this episode is for you. Sometimes, it isn’t about articulating a vision, bu...Show More
Ep51: The Line Between Satisfied and Full

27:14 | May 29th, 2018

This is the last episode of season 1. And good news - we've decided to pick up the show for another season! We really pulled one over on...ourselves in the negotiations, and the new season starts next week! But first, take a listen to the last episod...Show More
Ep50: Nicht Tiefgründig

32:47 | May 22nd, 2018

How do you feel about the phrase "I wish I could, but I can't"? However you feel, in this episode, we might change your mind! If you really truly want to do something, you have to want to do it enough to make the transition to the second question: ho...Show More
Ep49: "With Your Tray Tables Locked In an Upright Position"

31:44 | May 15th, 2018

If you are having issues in your organization, but not being transparent about it, your employees can see the symptoms. Then this starts the mental fears of what is truly happening. This is when they will make up their own story, so it's important to...Show More
Ep48: The Shared Priority

28:18 | May 8th, 2018

You need to help clients define their expectations. Stories are especially helpful here, as words mean different things to different people at different times. Ever have a client ask you to serve two masters at once? That's what we are talking about ...Show More
Ep47: Sink, or Swim, or Other

31:10 | May 1st, 2018

When you are leading, you most likely are hoping to get others to do what you do. In order to do this, you have to be able to reach back to the beginning and have empathy for how it felt when you started.
Ep46: The Art of Finishing Well

34:24 | Apr 24th, 2018

When the end is in sight, it is often tempting to just let it taper off and fizzle into nothingness. But it is important to end things with as much joy as you started them. Just because something is ending, doesn't mean it was a failure. That's the b...Show More
Ep45: The Second Question Zing

29:46 | Apr 17th, 2018

Ever had the networking equivalent of water: has substance, but is tasteless? This episode of SHMS is for you! The whole reason people network is to build a business, together. If you don’t have a sense of someone, you won’t develop these relationshi...Show More
Ep44: How Strong is Your Core (Competency)?

28:39 | Apr 10th, 2018

What is the core of your business? What is the thing you deliver and do you spend time developing it? One thing that is symptomatic of a problem with your core is if you can’t have consensus on what that core is, and have a culture where you can disc...Show More
Ep42: The Power of the Petty

26:47 | Mar 27th, 2018

Ever gotten mad about what you are irrationally mad about? This is the episode for you. If you have a tendency to let others live rent-free in your head, you have to be aware of where you could be squatting in other people's heads.
Ep41: The Sound of Silence

29:48 | Mar 20th, 2018

Knowing when to shut up is an art form all its own. Ever found yourself saying more than you should, just to fill the silence? This episode is all about knowing when to stop talking, and when to let a lack of talking enrich the conversation. If you’v...Show More
Ep40: There is an I in team

30:20 | Mar 13th, 2018

“Let’s move away from this ‘there is no I in team’, to ‘teams are made of nothing but I’s that just want to fit in’”. Let's talk about all of those "I"s in your team, and how to deal with conflicts. Everyone’s decision matrix is invisible to everyone...Show More
Ep39: How to Combat Your Inner Business Toddler

34:20 | Mar 6th, 2018

In business, people often act like emotional toddlers (no judgement!), and we have to hear them from a place of empathy. You have to listen for the unmet need. Sometimes the best thing to do when opposing sides can't see each other's unmet need is to...Show More
Ep38: When Knowledge Isn't Enough

29:10 | Feb 27th, 2018

This episode, Eliot seizes the story and helps us see the difference between being taught something, and really learning it. If you hear or "learn" something - even if you are amazed - the brain is still in a relatively dormant state. If you introduc...Show More
Ep37: Of Paper Towels and Nespresso Machines

35:44 | Feb 20th, 2018

It is really easy to throw out big ideas that sound like great solutions without thinking through how you would actually implement them operationally. Sometimes simple solutions have unintended consequences. And that's what this episode is all about.
Ep36: The Massage Saga Continues...

29:41 | Feb 13th, 2018

Finally - FINALLY - Eliot is back to telling massage stories. In this one, the massage place inspires rather than ires! How can you be more aware of your client's emotional experience, and how can you craft that experience for them? Crafting your env...Show More
Ep35: Want-Shaming Free Zone

31:26 | Feb 6th, 2018

When someone asks what you really want, you can find you have some "Want Shame". Often, people are really embarrassed to say what they really want. It takes a lot of trust to tell someone this. Remember that when you are asking. The best conversation...Show More
Ep34: Vibrancy in the Low Places

26:35 | Jan 30th, 2018

Look outside when you are feeling bad – often it will reflect what you are feeling. And often, you are very much not alone. Your down month might not always be January, but there is a seasonality to it. Where is there need to look forward and back; f...Show More
Ep33: Own That Rant

33:19 | Jan 23rd, 2018

Sure, Eliot gets annoyed by people who say “talking out loud” and “return the call at your convenience”, but today is a different kind of rant. Unlike the previous two, it does have a point other than the ire. You can listen here. The thread that wea...Show More
Ep32: You Need a Kristi

27:31 | Jan 16th, 2018

Do you ever get stuck in overthinking? Either indecision or second guessing the decision you already made? Well, so has Jodi (not Eliot – he’s perfect!), and in this episode, we try to figure out why, and maybe even some solutions when you catch your...Show More
Ep31: The Price is Right

21:46 | Jan 9th, 2018

Feeling like you can’t get clients to understand your value? This episode of So Here’s My Story is all about showing potential clients the difference between your work as a commodity, and your work as an art form.
Ep30: New Years Evolutions

29:57 | Jan 1st, 2018

It's New Years. Want to avoid setting the same ole' “just add water, have shame in 3 weeks" resolutions? This is the episode for you!
Ep29: Cancer & Kudzu

31:55 | Dec 26th, 2017

Sometimes we set goals – like business growth – not because they are true goals, but because it feels like we are a failure if we don’t achieve them... Have you started your 2018 goal planning? We have some ideas on how to make that planning more eff...Show More
Ep28: Quack, Quack

30:12 | Dec 19th, 2017

In this episode of So Here’s My Story, Jodi tells Eliot that he is very wrong about advice, and we all get to join in on the learning. Because it’s not that they can’t be famous singers (I mean, they can’t, but let’s continue with this metaphor) but ...Show More
Ep27: Patre-OFF

27:13 | Dec 12th, 2017

Are you in the mood for a rant? This week, Jodi and Eliot air some grievances about the newest changes to the Patreon fee structure, all in the spirit of championing honest business practices and taking care of you, the listener.
Ep26: Mental Feng Shui

30:45 | Dec 5th, 2017

Have you ever found yourself adding unnecessary steps to a project? Made something simple way too complicated? This week, Jodi and Eliot talk about the mental feng shui that happens when the mundane creates space for real business magic.
Ep25: "Does This Look Infected to You?"

15:26 | Nov 28th, 2017

This week, Jodi and Eliot talk about the situations where you don’t want to collaborate; there are times when you want the experts to lead. And it all starts with a trip to the doctor.
Ep24: Is There Anything ELSE I Can Help You With?

37:44 | Nov 21st, 2017

We’ve all had the experience of feeling like a company doesn’t care about us, but how many of us have examined how our own clients experience working with us? This week, Jodi and Eliot talk about Thanksgiving and whiskey, Saturday Night Live spoofs, ...Show More
Ep23: A Story Taylor-Made

39:10 | Nov 14th, 2017

This week, Eliot and Jodi discuss Taylor’s car shopping experience, implicit bias, and the benefits of curiosity.
Ep22: Controlicating (Yes, that's exactly what we meant.)

36:17 | Nov 7th, 2017

This week, Eliot and Jodi talk about those moments in business where we have irrational, emotional reactions and what that intrepid traveler, Indiana Jones, teaches us about how to deal with them like adults.
Ep21: What Kipling Saw

28:50 | Oct 31st, 2017

This week, Jodi and Eliot talk about that famous business poet, Rudyard Kipling, and what he has to say about riding the ups and downs of business.
Ep20: Ahava Story (with Ahava Leibtag!)

35:32 | Oct 24th, 2017

This week, Jodi and Eliot talk about their interview with Ahava Leibtag of Aha Media about why she started her unique business, the worst day of her business, and the heartwarming best day. And of course, being Eliot and Jodi, they also make time to ...Show More
Ep19: Will & Grace-less

27:44 | Oct 17th, 2017

We watched the new Will & Grace, and at the risk of losing die hard fans, we have some ideas about how it relates to your business. This week, Eliot and Jodi talk about knowing your value, and the importance of white space.
Ep18: The Agony and Ecstasy of High Expectations

34:01 | Oct 10th, 2017

This week, Jodi and Eliot talk about the psychology of loss, VIP sections, and goldfish the size of a continent, terrorizing the ocean. It all makes sense in the context of the divide between your own expectations, and those of your clients.
Ep17: Laser Focused Apathy

32:59 | Oct 3rd, 2017

This week, Jodi and Eliot talk stereo equalizers, Top Gun, and goals, and how they all relate to your business.
Ep16: Being Ready Is Overrated

35:48 | Sep 26th, 2017

This week, Jodi and Eliot talk about bringing the wrong size of clothes into the dressing room, comedian Kumail Nanjiani, and somehow it all makes perfect sense relative to this weeks topic: confidence.
Ep15: Empty Out Your Trophy Room (With Chris Brogan)

39:12 | Sep 19th, 2017

This week, Jodi and Eliot talk about jiu jitsu, palm writing, and other interesting things that totally make sense once you listen to the episode with special guest Chris Brogan.
Ep14: I've Had It Up to Here With You People!

37:06 | Sep 12th, 2017

This week, Jodi and Eliot talk about how emotions in business relate to dental hygiene and peanut M&Ms. Trust us – it makes sense.
Ep13: PLEASE Don't Say Please.

37:16 | Sep 5th, 2017

What does thawing bait in the microwave have to do with boundaries in business? This week, Jodi and Eliot discuss hard boundaries and why it’s not always kind to be polite.
Ep12: Corporate Imposter Syndrome

32:38 | Aug 29th, 2017

This week we have a special guest with us -- Tamsen Webster! Tamsen is the Executive Producer of Tedx Cambridge, and CEO/Founder of Strategic Speaking and Find the Red Thread. Tamsen joined us today to share her story about imposter syndrome. Not onl...Show More
Ep11: Cringe-worthy Compliments

27:17 | Aug 22nd, 2017

This week, Jodi harasses Eliot into seeing how critical it is to be able to take a compliment.
Ep10: Two Tickets to Paradise

35:54 | Aug 15th, 2017

Have you ever had someone throw up a barrier when you are just trying to determine if you want to work with them? This week, Eliot and Jodi talk about how a $50 charge at a travel agency might relate to your business.
Ep09: We've seen your hustle. Let's see your Hooky.

25:56 | Aug 8th, 2017

Nutrition and business – how much do they have in common? This week on So Here’s My Story, Jodi and Eliot talk about the importance of taking a break, in nutrition, and in business.
Ep08: My Safeword Is Cinnamon.

29:24 | Aug 1st, 2017

Why would you need a safe word in business? This week on So Here’s My Story, Eliot and Jodi talk about clients we don’t love and what you can do with clients that you feel like you can’t do your best work with...
Ep07: Just Say... THAT.

33:37 | Jul 25th, 2017

What could parenting anger possibly have to do with business? This week on So Here’s My Story, Eliot and Jodi talk hard conversations and, somehow, Sam Shepard (except, she REALLY meant Sam Elliott!!).
EP06: Ever Been "Business Depressed?"

29:10 | Jul 18th, 2017

This week, Jodi and Eliot talk about how motivation and routine are linked, and what filing cabinets and pit stops on a race track have to do with business. Why is routine important for business? When we are especially busy or stressed, it is easy ...Show More
Ep05: Christmas in July...?

29:24 | Jul 12th, 2017

Christmas in July… We know – Christmas is a weird topic in the middle of the summer. But this week, Jodi and Eliot explore what Christmas traditions share with business structure, and what to do when neither are making magic any more. Why is that imp...Show More
EP04: How can a couples' massage POSSIBLY leave you cranky...?

26:13 | Jul 5th, 2017

How could a couples' massage possibly leave you cranky...?  What do couples’ massages and unfulfilled expectations have in common? Probably not what you think! This week, and Jodi and Eliot talk about how a clear process can be just as important as a...Show More
Ep03: When Leadership = Looking Dumb?

21:34 | Jun 27th, 2017

When Leadership = Looking Dumb?  “Are we weird?” is the topic at hand this week, and Jodi and Eliot talk about how a lot of business people feel that they should have the answers to all of the business questions that pop up.    Why is that import...Show More
Ep02: Rule Number One

30:41 | Jun 21st, 2017

Rule #1 What do a parking ticket and a cashier’s cheque have to do with business? This week, Eliot and Jodi talk about the importance of not making things complicated for your customers, and the difference between process and outcome. Why is that imp...Show More
Ep01: Seriously? We're starting with a Pee Your Pants story...?

31:52 | Jun 9th, 2017

Pee my WHAT? What does peeing your pants have to do with better business? This week, Jodi and Eliot talk about the importance of sharing those vulnerable stories that businesses need to tell. Why is that important for business? There’s this weird cou...Show More