'wellsaid

06:27 | Dec 16th, 2020

In episode 3 with Rav Dhaliwal (venture capital investor at Crane - Rav was formerly the first UK employee at Slack where he founded the global Customer Success team), Rav offers a framework for found...Show More

08:05 | Dec 16th, 2020

In this second episode with Rav Dhaliwal, Rav breaks down the common “growing pains” Customer Success leaders face as they scale their team.

06:59 | Dec 16th, 2020

Rav Dhaliwal, venture capital investor at Crane (formerly the first UK employee at Slack where he founded the global Customer Success team), shares his advice on when founders should introduce Custome...Show More

05:25 | Dec 8th, 2020

Emily Garza, AVP of Customer Success at Fastly, offers her process for building out career paths for CSMs.

07:11 | Dec 8th, 2020

Emily Garza, AVP of Customer Success at Fastly, shares the mindsets, skillsets, and experience to look for when building a new Customer Success function.

09:17 | Dec 8th, 2020

Emily Garza, AVP of Customer Success at Fastly, built the company's Customer Success function from the ground up. Here, she breaks down her 30/60/90-day plan for other Success leaders looking to start...Show More

04:28 | Dec 1st, 2020

Vinli’s VP of Customer Success, Jason Noble, shares advice for when CSMs should be introduced in the sales cycle and how they can position themselves when talking to Sales and to customers pre-sale.

04:31 | Dec 1st, 2020

Jason Noble, VP of Customer Success at Vinli, offers specific changes companies can make to their Sales and Customer Success team incentives that ultimately drive better customer outcomes.