Rob Markey Podcasts
Last Updated: Feb 8th, 2022
The 8 Best Rob Markey Podcasts
1) Creating Customer Value with Rob Markey
We have the tools for accounting principles, and these have remained unchanged for years. Yet we have no real tool to measure customer loyalty, and every bit of cash flow starts with cash from the cus...Show More
2) 175 Rob Markey The New Customer Metrics
Rob Markey, Bain & Co partner, author of "The Ultimate Question 2.0," and co-creator of the Net Promoter System (NPS) has a new Harvard Business Review article out. It’s called, “Are you undervaluing ...Show More
3) Customer Value is Company Value Featuring Rob Markey
Top Takeaways:- NPS refers not only to the Net Promoter Score, but also to a system that is a set of behaviors, actions and technology that provides customer feedback directly to frontline employ...Show More
4) Control What You Can Control with Rob Markey
In this episode, Kris Sykes and Brian Goldsack talk to Rob Markey, co-creator of the Net Promoter Score, a tool widely used in interpreting customer loyalty. Rob has spent his professional career stud...Show More
5) Rob Markey - Are You Undervaluing Your Customers? - S5E2
Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He joined Bain in 1990, and has led assignments in the financial services...Show More
6) Customer Value is Company Value Featuring Rob Markey
Top Takeaways:- NPS refers not only to the Net Promoter Score, but also to a system that is a set of behaviors, actions and technology that provides customer feedback directly to frontline employ...Show More
7) Building Brand Loyalty Through Customer Listening with Rob Markey
“In times of crisis, as leaders, we often want to clamp down—command and control. We go into bunker mode.” However, customer loyalty is best built by closing the distance between a brand's leadership ...Show More
8) 2. Measuring Customer Loyalty (NPS and Beyond) Featuring Rob Markey
Net Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy S...Show More
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