Hospitality Academy Podcast
1) EP #41 – Creating a Customer Service Culture with Micah Solomon
Creating a Customer Service Culture with Micah Solomon In this episode, Susan is joined by Micah Solomon, a world-renowned consultant and trainer in customer service, consumer trends, and company cul...Show More
2) EP #40 – Crisis Readiness for the Hospitality Industry
Crisis Management Strategist Melissa Agnes Understanding what it takes to be crisis-ready is essential for any organization, but in the hospitality industry, we are especially vulnerable to crisis an...Show More
3) EP #39 – The Power of Moments with Author Chip Heath
How To Create Defining Moments Without Breaking the Bank. In a world full of cell phones, crystal clear video, and instant gratification, creating an impactful guest experience is harder than e...Show More
4) EP #38 – Legal Rights and Responsibilities of the Innkeeper
As a place of public accommodation, hotels have many legal obligations, as well as rights, when it comes to serving the public. We all have those burning questions about what our roles and rights are ...Show More
5) EP #38 – Legal Rights and Responsibilities of the Innkeeper - Hospitality Academy
As a place of public accommodation, hotels have many legal obligations, as well as rights, when it comes to serving the public. We all have those burning questions about what our roles and rights are ...Show More
EP #38 – Legal Rights and Responsibilities of the Innkeeper - Hospitality Academy
42:27 | Jul 18th, 2017
AUDIO REMOVED: The podcast creator has removed the audio for this episode.6) EP #37 – An Open and Shut Case for Cleaning Guest Rooms
Cleaning guest rooms with the door 0pen or closed? Hotel housekeeping can be a dangerous job. A harmless ask. A simple delivery. General cleaning. Restocking rooms. Greeting guests in the hal...Show More
7) EP #37 – An Open and Shut Case for Cleaning Guest Rooms - Hospitality Academy
Cleaning guest rooms with the door 0pen or closed? Hotel housekeeping can be a dangerous job. A harmless ask. A simple delivery. General cleaning. Restocking rooms. Greeting guests in the hal...Show More
EP #37 – An Open and Shut Case for Cleaning Guest Rooms - Hospitality Academy
10:49 | Jul 6th, 2017
AUDIO REMOVED: The podcast creator has removed the audio for this episode.8) EP #36 – AHLA’s Hotel GM of the Year, Craig Poole - Hospitality Academy
AHLA’s GM of the Year, Craig Poole discusses his unique approach to maximizing hotel performance through community outreach and being a second chance employer where every employee is focused on ...Show More
AUDIO REMOVED: The podcast creator has removed the audio for this episode.9) EP #36 – AHLA’s Hotel GM of the Year, Craig Poole
AHLA’s GM of the Year, Craig Poole discusses his unique approach to maximizing hotel performance through community outreach and being a second chance employer where every employee is focused on ...Show More
10) EP #35 – Secrets to Running an Award Winning Hotel - Hospitality Academy
Deirdre McGlone from Harvey’s Point Discusses the Importance of Service Culture. Have you ever wondered what is in the secret sauce of an award winning hotel? How do they manage to win awards year aft...Show More
AUDIO REMOVED: The podcast creator has removed the audio for this episode.