Hello Customer, a Podcast About Delivering Extraordinary Customer Experience Podcast
1) STOP THE FALSIFIED CUSTOMER EXPERIENCE - VIDI CAMERAS
ViDi founder Tanner Yarro witnessed a scene while leading a youth trip that forever changed the direction of the ViDi brand. When one youngster, McKinley, was teased and laughed at for having an inexp...Show More
2) Afends - Customer service via Live Chat in e-commerce - Hello Customer Podcast / Season One / Fashion
In the first episode of the Hello Customer Podcast, Espree interviews Cassy Miller-Crispe on how Afends provides customer support through live chat and integrates the community and its customers with ...Show More
3) Customer First @ Volcom: from sports brand to popular culture
The quest for spiritual intoxication… No, it’s not a cult. It’s the driving force behind lifestyle apparel brand Volcom. The company started in 1991 with a passion for surfing, skateboarding, and snow...Show More
4) Osiris - 'Thinking outside the shoe box', Listening to connect with customers - Hello Customer Podcast / Season One / Fashion
For Brian Reid, founder of Osiris, incredible sneakers are not a commodity. Each pair is a piece of art. And to continually find inspiration for his art and craft, he travels the world, watching, list...Show More
5) MeUndies - Creating intrigue to skyrocket becoming a top brand - Hello Customer Podcast / Season One / Fashion
As a company that has to talk to people about their underwear (awkward), customer experience is at the tip-top of the priority list for globally growing brand MeUndies. How do they keep it lighthearte...Show More
6) Element - Do well by giving back (and being an environmentally conscientious brand) - Hello Customer Podcast / Season One / Fashion
Growing up in an urban environment in a difficult household, Element founder Johnny Schillereff discovered comfort in the artistic expression of skateboarding and other street culture. Emerging as a s...Show More
7) Levi's - Creating popular collections based on Customer Feedback & Co-creation
When a company is as established as Levi’s (founded in the late 1800s), they have to continue to please generations-loyal customers and solve new problems for younger jean-wearers. With each initiativ...Show More
Levi's - Creating popular collections based on Customer Feedback & Co-creation
24:00 | Nov 4th, 2015
8) Zappos - Delivering WOW to customers
In this episode of the Hello Customer Podcast, Espree interviews Rob Siefker, the Senior Director of the Customer Loyalty Team at Zappos. He is based at the Zappos’ campus in downtown Las Vegas. The C...Show More