Project Distinct Podcast
1) S2 E694: Encore Episode - Examples of how companies deliver great customer experiences
No employee — or the organization they work for — starts a day thinking, “Another chance to deliver lousy service to our customers!” However, many do. Today’s PROJECT DISTINCT takes a look at several ...Show More
2) S2 E693: Encore Episode - The sad standard of satisfaction
Why is it that we accept “satisfaction” as success in customer relationships — yet, we find it so average in our personal ones? In part, Scott McKain suggests on today’s PROJECT DISTINCT, because we a...Show More
3) S2 E692: Encore Episode - The importance of customer LTV
After spending thirty nights in a Sydney hotel last year, a loyal customer assumed a problem would be addressed. He was wrong. Too often we overlook LTV — expressed as either Long-Term Value or Lifeti...Show More
4) S2 E691: Encore Episode - Derivative but distinctive — an approach to stand out
Is it really better to be different? Scott McKain says, “Maybe not.” The distinctive professional or organization finds unique approaches that creates more traction and higher engagement with customer...Show More
S2 E691: Encore Episode - Derivative but distinctive — an approach to stand out
13:39 | Apr 12th, 2021
5) S2 E690: Encore Episode - The single most important customer service skill
For today’s Project Distinct, Scott McKain researched several resources looking for the answer to the question: “What is the single most important skill required to deliver excellent customer service?...Show More
S2 E690: Encore Episode - The single most important customer service skill
10:58 | Apr 11th, 2021
6) S2 E689: Encore Episode - Three “show biz” steps to improve your business: re-shoot, re-cast, and re-edit
When a movie is presented to a test audience, directors then have choices to make before they finish the product for the potential audience. As Scott McKain reveals in today’s Project Distinct, those ...Show More
7) S2 E688: Encore Episode - What you're doing that is driving your customers crazy!
When Indianapolis sports radio celebrity Kent Sterling posted about his horrible experience at a local McDonald’s because of the local managers, it reminded Scott McKain of a recent Forbes.com blog ab...Show More
8) S2 E687: Encore Episode - Changing customer expectations and the UCE
Salesforce reports that customer expectations are changing! That means the time is right for you to deliver what Scott McKain has trademarked as the “Ultimate Customer Experience.” In today’s Project ...Show More
9) S2 E686: Encore Episode - The future of leadership development
In a recent episode, Scott McKain mentioned that half of Millennials are dissatisfied with the education and training they’re receiving to help them grow. In today’s Project Distinct, he reports from ...Show More
10) S2 E685: Encore Episode - The big 3 for customer relationships
Product. Service. Experience. These are the “big 3” when it comes to the relationships you have with your customers. On today’s Project Distinct, Scott McKain will outline the importance of all three ...Show More