Strikedeck Radio: Customer Success Live Podcast
1) Ep 84, Michelle Novak, Customer Business Reviews
Join Kristen Hayer in conversation with Michelle Novak, Manager, Customer Success at Iterable as she shares some of the ways she has made Customer Business Reviews easier for her team and gotten their...Show More
2) Ep 83, Emilia D'Anzica, Leveraging Emotional Intelligence as a CS Leader
Join Kristen Hayer in conversation with Emilia D'Anzica, Consultant, Customer Success at GrowthMolecules as she talks about emotional intelligence, why that is important as a leader in Customer Succes...Show More
3) Ep 82, Shari Srebnick, Building Account and Success Plans
Join Kristen Hayer in conversation with Shari Srebnick, Head of Client Success US at Searchmetrics as she talks about how she worked with her team to build both an account plan template and a joint su...Show More
4) Ep 81, Keri Keeling, Managing Remote CSMs
Join Kristen Hayer in conversation with Keri Keeling, Global Head, Customer Success Innovation and Intelligence at vmware as she shares her experience in management roles as a remote leader or with di...Show More
5) Ep 80, Andrew Cutler, The Challenges to Adding CS to a Mature Organization
Join Kristen Hayer in conversation with Andrew Cutler, V.P Strategy, Transformation and CS at Software AG as he shares his experience with putting CS in place in a mature organization, and one that ha...Show More
Ep 80, Andrew Cutler, The Challenges to Adding CS to a Mature Organization
28:05 | Jul 16th, 2020
6) Ep 79, Kris Morrison, Customer Success in a Time of Crisis
Join Kristen Hayer in conversation with Kris Morrison, VP of Customer Success at Interact Software and talk about how customer success can shift gears in a crisis.
7) Ep 78, Chitra Madhwacharyula, Consulting Mindset in Customer Success
Join Kristen Hayer in conversation with Chitra Madhwacharyula, VP of Global Customer Success & Services at Joveo to gain insight on how a consulting mindset can benefit a customer success professional...Show More
8) Ep 77, Gaines Murfee, Taking a Product Approach to Customer Success
Join Kristen Hayer in conversation with Gaines Murfee, Product Manager at Chili Piper as he shares his approach to shifting to a 100% focus on customer success.
9) Ep 76, Clayton Moulynox, Building a Global CS Team
Join Kristen Hayer in conversation with Clayton Moulynox, Founder of MXGrowth as he shares his experience building customer success at Auth0 from when it was a startup with 20 employees, through the s...Show More
10) Ep 75, Chris Hicken, Creating Actionable Churn Categories
Join Kristen Hayer in conversation with Chris Hicken, CEO of 'nuffsaid as he shares his approach to developing churn categories that are actionable and easy to implement.