Keys To The Shop : Equipping Coffee Retail Professionals Podcast
1) 565: Making Specialty Coffee Shops Special -or- (how to avoid closing 400 stores)
Who you are cannot be what someone else is or is not. What makes you unique and valuable is not born from comparative analysis and cold execution n what you think a "wimning" formula is. Making and ke...Show More
2) SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
I am excited to share with you another set of conversations from Coffee Fest! This time form Los Angeles 2025! We start with a discussion focusing on the growth of trining and education in coffee an...Show More
3) SHIFT BREAK! Why Won't My Baristas Engage Customers The Way I Want Them To?!
Yeah sure your staff take the customer's order, give them the change, and direct them to the pick up area, but you want more! Trouble is, even though you have talked about it and told them, you don't ...Show More
4) 564: Why It's Not the Bricks, It's the Mortar! w/ Mike Cosentino of Big Peach Running Co.
Knowing all the information and having all the coolest and best gear does not means your shop will succeed. For the purpose of todays conversation let's just say all the things we assemble under the r...Show More
5) RoR#38 : A Better Way to Think About Roasting Dark, w Erik Johnson of Thinkwell Coffee
Roasting excellent coffee should not be relegated to only one finish temp or level of roast. For a significant portion of our history we have favored the lighter and lower temps in specialty coffee. B...Show More
6) SHIFT BREAK! Refreshing the Owner's Soul
We all want to make a difference with our work. The trouble is that the busyness of a coffee shop tends to pull our attention in a million different directions and we rarely get an opportunity to see ...Show More
7) 563: Founder Friday! w/ Jared Linzmeier of Ruby Coffee Roaster
Jared Linzmeier is the co-founder of Ruby Coffee Roasters, based in Nelsonville, Wisconsin. After getting his start in specialty coffee with Intelligentsia in Los Angeles and later working in Portland...Show More
8) 562: Encore Episode! The 10 Essentials of a Barista Manual!
I love getting to re-air classics. This one on barista manuals is a great one because it provide a structure for essentials that you can build on. Here is the truth though, manuals do not magically cr...Show More
9) SHIFT BREAK! Is That Character or Neglect?
The difference between dirty, dysfunctional, or neglected, and something that is maintained but has character, is the level of intentionality given to it. In many shops, we find broken and dismal cond...Show More
10) 561: How to Motivate Baristas
This is a question that seems to be answered by many with desperate incentives and what amounts to just brute force to get their staff to do the things they want them to do in the way they want them t...Show More