touch point Podcast
1) TP470 – When AI Becomes the First Stop for Care
For years, healthcare has talked about patients as informed consumers. Now, many of them are showing up informed before they ever touch a health system. In this episode of Touch Point, hosts Chris Bo...Show More
2) TP469 – 2026 Is the Tipping Point (Healthcare, Digital, and the New Consumer)
As healthcare heads into 2026, the signals are getting harder to ignore. Financial pressure is mounting. Consumer expectations are accelerating. And digital strategies that once felt optional are now ...Show More
3) TP468 - The 2025 Listener Choice Awards
Every year, they pause to look back at what resonated most with the Touch Point community. In our 2025 Touch Point Podcast Listener Choice Awards show, hosts Chris Boyer and Reed Smith share a behind...Show More
4) TP467: ICYMI: SEO is Like Golf Now
In case you missed it, this episode tackles one of the biggest shifts quietly reshaping healthcare marketing: search is no longer about winning keywords. It is about understanding intent, context, and...Show More
5) TP466 – Second Helpings: Our Best Episodes of 2025 (Part 2)
We are back with the second half of our annual Holiday Sampler, featuring the remaining three episodes that round out Touch Point’s most downloaded shows of 2025. These are the conversations listener...Show More
6) TP465 – Holiday Sampler: Our Best Episodes (Part 1)
Health care did not have a quiet year. AI, experience, platforms, and “vibe” all took turns in the spotlight. In this first half of our Holiday Sampler, hosts Chris Boyer and Reed Smith revisit four o...Show More
7) TP464 – The AI Loop Problem (Where Humans Still Matter Most)
In this episode, hosts Chris Boyer and Reed Smith explore how health systems can make smarter decisions about Human In The Loop and Human Out Of The Loop models, and why these choices will define trus...Show More
8) TP463: The Three Course Leftovers Episode
It would not be Thanksgiving without a little tradition. Each year we pull together the three Touch Point interviews that listeners came back to again and again. Think of it as a sampler platter for t...Show More
9) TP462 – Six Digital Habits Healthcare Must Break
Healthcare digital strategy is changing faster than most systems can keep up with. Privacy restrictions are tightening, AI is rewriting search, patients are shifting expectations, and many of the digi...Show More
10) TP461 - Recorded Live From the 2025 HCIC Conference in Las Vegas, NV
Recorded on-site at the 2025 HealthCare Internet Conference (HCIC) in Las Vegas, host Chris Boyer sat down with consulting experts Cynthia Newton, Therese Lockemy, and Christine Albert from Solutions ...Show More