touch point Podcast
1) TP466 – Second Helpings: Our Best Episodes of 2025 (Part 2)
We are back with the second half of our annual Holiday Sampler, featuring the remaining three episodes that round out Touch Point’s most downloaded shows of 2025. These are the conversations listener...Show More
2) TP465 – Holiday Sampler: Our Best Episodes (Part 1)
Health care did not have a quiet year. AI, experience, platforms, and “vibe” all took turns in the spotlight. In this first half of our Holiday Sampler, hosts Chris Boyer and Reed Smith revisit four o...Show More
3) TP464 – The AI Loop Problem (Where Humans Still Matter Most)
In this episode, hosts Chris Boyer and Reed Smith explore how health systems can make smarter decisions about Human In The Loop and Human Out Of The Loop models, and why these choices will define trus...Show More
4) TP463: The Three Course Leftovers Episode
It would not be Thanksgiving without a little tradition. Each year we pull together the three Touch Point interviews that listeners came back to again and again. Think of it as a sampler platter for t...Show More
5) TP462 – Six Digital Habits Healthcare Must Break
Healthcare digital strategy is changing faster than most systems can keep up with. Privacy restrictions are tightening, AI is rewriting search, patients are shifting expectations, and many of the digi...Show More
6) TP461 - Recorded Live From the 2025 HCIC Conference in Las Vegas, NV
Recorded on-site at the 2025 HealthCare Internet Conference (HCIC) in Las Vegas, host Chris Boyer sat down with consulting experts Cynthia Newton, Therese Lockemy, and Christine Albert from Solutions ...Show More
7) TP460 - When Digital Speaks for the Patient
AI is no longer just a search companion; it’s becoming a digital negotiator. In this episode, hosts Chris Boyer and Reed Smith explore how agentic AI and new AI-driven browsers like Atlas and Comet ar...Show More
8) TP459 – Marketing Maturity and the Future of Healthcare Growth
In this episode, hosts Chris Boyer and Reed Smith explore what it takes to build a future-ready marketing organization that connects intelligence to impact. They break down why the next phase is about...Show More
9) TP458 - Loyalty, LTV and the future of Marketing
In this episode, hosts Chris Boyer and Reed Smith explore why traditional healthcare marketing is falling behind, and how focusing on relationships instead of reach may be the only sustainable path fo...Show More
10) TP457 — The Patient Maze: Smarter Tools, Same Old Problems
For all the talk about digital transformation, finding a doctor is still one of healthcare’s most frustrating experiences.In this episode, hosts Chris Boyer and Reed Smith explore why access and accur...Show More