The Customer Success Channel Podcast
1) A special episode: Big thanks to Anika, and a cheerful hello to Malin!
This podcast episode marks a special moment as Anika Zubair wraps up her four-year hosting journey on the Customer Success Channel podcast.The exciting news is that we're welcoming our very own, ...Show More
2) Brandon Ramsey, Head of CS at OnsiteIQ - Customer success is not sales
In this episode, our host Anika Zubair chats with Brandon Ramsey, Head of Customer Success at OnsiteIQ about how to ensure that customer success truly stands on its own and is not overshadowed by sale...Show More
3) Sue Nabeth Moore, Co-founder of Success Chain - Planning for Customer Success in 2024
In this episode, our host Anika Zubair chats with Sue Nabeth Moore, Co-Founder of Success Chain about the future of customer success. As we approach the end of the year, it's crucial to begin str...Show More
4) Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
In this episode, our host Anika Zubair chats with Maranda Dziekonski, Senior VP of Customer Success at Datasembly about the importance of viewing customer success as a revenue generator rather than a ...Show More
Maranda Dziekonski, Senior VP of CS at Datasembly - The importance of revenue in CS
36:12 | Nov 16th, 2023
5) Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework
In this episode, our host Anika Zubair chats with Chris Regester, Chief Customer Office at Planhat about how to deliver customer outcomes through a value framework. Achieving customer success is a lon...Show More
Chris Regester, CCO at Planhat - Delivering customer outcomes with a value framework
41:28 | Oct 18th, 2023
6) Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success
In this episode, our host Anika Zubair chats with Daniel Ennis, Scale Team Manager at Monday.com about scaled customer success and explores its significance in today's ever-evolving business land...Show More
Dan Ennis, Scale Team Manager at Monday.com - The art of scaling Customer Success
52:12 | Sep 20th, 2023
7) Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the year
In this episode, our host Anika Zubair chats with Tulasi Ryali, CSM of the Year by Customer Success Excellence about how to help your customer reach their business goals through value creation.Being a...Show More
Tulasi Ryali, Senior CSM at Siemens - How to become the best CSM of the year
35:42 | Aug 23rd, 2023
8) Shannon Nishi, Director of CS at Customer.io - Sustainable growth in Customer Success
In this episode, our host Anika Zubair chats with Shannon Nishi, Director of Customer Success at Customer.io about sustainable growth in Customer Success.Times are tough and the “big hiring days” when...Show More
9) Declan Ivory, VP of CS at Intercom - AI and the new age of customer support
In this episode, our host Anika Zubair chats with Declan Ivory, VP of Customer Support at Intercom about how AI is transforming the customer support department. The future of customer support departme...Show More
Declan Ivory, VP of CS at Intercom - AI and the new age of customer support
46:15 | Jun 26th, 2023
10) Jan Young, Principal Consultant for The Success League - AI in Customer Success
In this episode, our host Anika Zubair chats with Jan Young, Principal Consultant for The Success League about AI and it’s effect on Customer Success. ChatGPT has taken the world by storm and we are n...Show More
Jan Young, Principal Consultant for The Success League - AI in Customer Success
45:46 | May 19th, 2023