CCW Digital: A Customer Service Online Platform Podcast
1) Ep. 161: Marketing Expert And Former WSJ Director Of Global Brand Marketing On The 360 Degree View
More times than not, building a 360 degree view of the customer begins with digital marketing and building a positive perception of a product or service before the purchase and post-purchase phase. To...Show More
2) Ep. 160: Google's Rob Lawson On The Future Of Business Messaging
CCW Digital's Matt Wujciak and Google's Rob Lawson discuss how Google has turned Search, Maps and more into a conversational experience with Business Messages. Before Google, Rob started (and sometime...Show More
3) Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty
Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again." Â Topic...Show More
Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty
28:06 | Oct 15th, 2021
4) Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations
CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss: -The increasing importance of after sales suppor...Show More
Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations
32:57 | Jun 28th, 2021
5) Ep. 157: Leveraging Customer Insights For Exceptional CX
Customer relationships in retail banking are ultimately predicated on trust, but achieving this level of authority isn’t easy, as we continue to see customer behavior evolve. However, at the end of th...Show More
6) Ep. 156: Building Customer Trust Through Personalized Banking Experiences
Convenient digital experiences have become table stakes in the hypercompetitive world of retail banking. True brand differentiation -- and lasting customer loyalty -- hinges on securing trust through ...Show More
7) Ep. 155: Why Digital CX Platforms Matter Now More Than Ever
Over time banks have built a unique blend of technologies, processes, and culture to address customer requirements. One of the challenges retail banks face today is understanding their toolbox of IT a...Show More
8) Ep. 154: The Difference Between Remote Work And Work-From-Home
Is remote work really the future, or will there be more of a hybrid policy? Will companies offer remote work as a perk to senior level employees only, or for everyone? Will certain departments come in...Show More
9) Ep. 153: How Vaccine Management Is Transforming Healthcare (And Customer Service)
On this special episode sponsored by ServiceNow, CCW Digital's lead analysts Brian Cantor and Matt Wujciak sit down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how C...Show More
Ep. 153: How Vaccine Management Is Transforming Healthcare (And Customer Service)
32:16 | Mar 24th, 2021
10) Ep. 152: Loris CEO On Building Better Customer Conversations And Employee Training With AI
Join a high-level conversation with CCW Digital Analyst, Matt Wujciak and Loris CEO, Etie Hertz as Etie covers the future of customer service, agent/employee training, digital channels, and consumer b...Show More