Elevate Support Podcast
1) Jordan Munson Has Boundaries
You know Wistia, right? We love Wistia. They haven't even paid us to say this, in fact WE pay THEM to be friends. That kind of raving loyalty from customers comes from having a healthy relationship wi...Show More
2) Val Liberty Will Heal Your Soul, Part 1
We can't tell you how needed this talk with Val from Balsamiq was. Uplifting, funny, positive, empathetic - all those things we all need in one big conversation about life, careers in CX, and bad cust...Show More
3) Rick Myers is Successful
What is customer success? I have no idea. Too many companies use the term for too many things, and most of them are doing it wrong. Our dear friend Rick at Linode is actually doing it right by definin...Show More
4) Ryan Klausner Will Send You TP
How are you doing? What's going on in your world? Do you need to talk about it? Are you out of toilet paper yet, and can you believe that's a valid question? Ryan Klausner can't believe it either, but...Show More
5) We Have Anxiety/Let's Talk About Kirk Cameron
This is a tale of 80's body swapping comedies, and also a good reminder that most of us use humor as a crutch when we are going through the most difficult of times. Colin has cabin fever and Sarah has...Show More
6) Josh Ramsey Will Help You (Not Creepy)
Remember our good friend, Josh Ramsey? You've probably seen him on stage a few times at Elevate, and maybe you joined him as he lead our group meditation? If you need a bit of a brain rest, Josh is yo...Show More
7) Jen Dary is Here to Support You
Deep breaths, y'all. What a time to be alive. Don't you wish you had a mentor or coach who you could vent to and process with? That's why we invited Jen Dary on to talk about what managers can be doin...Show More
8) Let's all work from home!
We did not expect the world to catch on fire in March, 2020, but here we are. This episode is all about working from home, you know, what people are talking a lot about these days. But there's also in...Show More
9) S2E4: People leave bad managers
Being a manager takes skills, but managing a customer support or experience team requires a whole other world of skills that it's very hard to find training on. Lindsay Konsko of Nerdwallet is the exp...Show More
10) S2E3: Tones is making all the effort here
Today we're hanging out with Antonio King, a superstar in the world of e-commerce customer experience. He agrees with our long-standing belief that CSAT is dead, but what's going to replace it? What s...Show More