Experience This! Podcast
1) EP185: Reading, Resigning, and Retaining!
Learn about the must-read employee experience book of 2023, the shocking stats behind the biggest challenge facing organizations today, and a method for enhancing your customer experience by focusing ...Show More
2) EP184: Computers, Computers, and More Computers!
Learn about how ChatGPT and other AI software can create an entire episode of Experience This, the best CX brands according to ChatGPT, and asking ChatGPT all the tough customer experience questions. ...Show More
3) EP183: Super Fans, Super Stars, and Super Answers!
Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you never knew, but always wanted to ask, about CX professionals. Bite-Sized De...Show More
4) EP182: Avoiding, Bettering, and Ending!
Learn about an airline that decided to stop providing telephone customer service, how to improve on the B2B experience, and a government crackdown on unnecessary fees. Bite-Sized Delight From the Epis...Show More
5) EP181: Playing, Placing, and Personalizing!
Learn about the value of having fun within a business, the way products differ from region to region, and the continued importance of connecting with your customers using meaningful, customized commun...Show More
6) EP180: Laughing, Enrolling, and Predicting!
Learn about hilarious product instructions, what we love–and can’t stand–about health insurance, and our forecast for 2023 customer experience trends. Bite-Sized Delight From the Episode: • Even Labe...Show More
7) EP179: Condiments, Content, and Connections!
Learn about an environmentally friendly ketchup bottle, a song for the age we’re living in, and a pre-written thank you card that will make you smile. Bite-Sized Delight From the Episode: • Is Your R...Show More
8) EP178: Birdie, Squishy, and Sippy!
Learn about the rapidly changing digital landscape, an airline that’s trying to make sitting in the middle seat fun, and what makes the Starbucks experience so remarkable. Bite-Sized Delight From the...Show More
9) EP177: Pâté, Partage, and Punch!
Learn about how to deliver unreasonable hospitality, a meal featuring your name in lights, and a great way to turn a mistake into marketing. Bite-Sized Delight From the Episode: • Be Unreasonable wit...Show More
10) EP176: Expressing, Hearing, and Singing!
Learn about the evolving meaning of emojis in conversation, the sound of focusing on your core customers, and some innovative examples of immersive live event experiences. Bite-Sized Delight From the...Show More