Intercom on Product Management

Intercom

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How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to...Show More
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06:39 | Oct 26th, 2017

There is no consistent quantifiable definition of engagement across different products, but if you make user engagement a priority there are loads of quick wins to be had.

04:19 | Oct 26th, 2017

Feature creep comes at a high cost, which is why you must get comfortable killing a feature.
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06:29 | Oct 26th, 2017

New features are just code that’s gathering virtual dust, unless they're being used by your customers. To keep your next launch from flopping, ask yourself these 5 key questions before you ship.

06:22 | Oct 26th, 2017

We’d all love it if the ROI for a feature was always perfectly proportional to the time we spent on it. That's not the case – but in software it can be an advantage. Plus, a 5-step process for rolling out new features.

10:45 | Oct 26th, 2017

What things should you actually add to your product roadmap? We've got an acid test of 10 'Yes or No' questions, and any feature must score straight yes's if it's going to get built.
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