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Intercom on Product Management


How do you build something people actually want and will use time and time again? Sharing lessons we've learned in the six-plus years building Intercom, in this series you'll learn how to evaluate your current product, how to decide which features to...Show More
Chapter 8: How to increase user engagement

06:39 | Oct 26th, 2017

There is no consistent quantifiable definition of engagement across different products, but if you make user engagement a priority there are loads of quick wins to be had.
Chapter 9: Get comfortable killing a feature

04:19 | Oct 26th, 2017

Feature creep comes at a high cost, which is why you must get comfortable killing a feature.
Chapter 7: Why do new features flop?

06:29 | Oct 26th, 2017

New features are just code that’s gathering virtual dust, unless they're being used by your customers. To keep your next launch from flopping, ask yourself these 5 key questions before you ship.
Chapter 6: How to fight physics envy

06:22 | Oct 26th, 2017

We’d all love it if the ROI for a feature was always perfectly proportional to the time we spent on it. That's not the case – but in software it can be an advantage. Plus, a 5-step process for rolling out new features.
Chapter 5: Which new features should you actually build?

10:45 | Oct 26th, 2017

What things should you actually add to your product roadmap? We've got an acid test of 10 'Yes or No' questions, and any feature must score straight yes's if it's going to get built.
Chapter 4: Making things people want

05:21 | Oct 26th, 2017

The problems people encounter in their lives rarely change from generation to generation, but the products they hire to solve these problems change all the time. Why a strong understanding of the outcome customers want, and how they currently get it,...Show More
Chapter 3: When to say no to new features

17:28 | Oct 26th, 2017

Product managers have to be great at saying "no" to new feature requests. It's the most important word in their vocabulary, and in this episode we walk through 12 scenarios where it's invaluable.
Chapter 2: How to improve your features

07:53 | Oct 26th, 2017

A good product manager makes improvements that will benefit the business and its customers, but that doesn't have to mean shipping new features. In this episode, we walk through 3 ways to retool your current features.
Chapter 1: How are people actually using your product?

06:26 | Oct 24th, 2017

Before you start creating a product roadmap that will lead to greatness, it’s time to take stock and see what’s currently going on in your product. How many people are actually using each of your product’s features? Let's find out.