E09 Anna Bertrand: Customer service with a smile (interview)

Words Work at Microsoft Podcast, a podcast about about how Microsoft culture has evolved, starting with the way we talk ›

47:53 | Feb 13th, 2018

A company lives and dies by its customer service. Today on the pod, we talk with Anna Bertrand about what her team does to ensure that Microsoft support is constantly improving. Anna is a Senior Su...Show More