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CXChronicles Podcast

Adrian Brady-Cesana

Come join the CXChronicles Nation! Each week we discuss all things related to -- Customer experience, customer service & inside sales for today's world -- we explore customer experience weekly updates, ideas for growing your business, Customer Relati...Show More

43:43 | Aug 5th

Adrian and Andrew talk about the customer experience and success team at G2 Crowd and what it's been like growing one of the world's hottest software review companies!

33:36 | Jul 16th

Erik Huberman CEO speaks with CXChronicles about the 4 CX Pillars; Team, Tools, Process and Feedback!

40:14 | Jun 26th

Roger Dooley talks with the CXNation about the 4 CX Pillars and how to grow your business through the power of customer experience & customer service!

45:10 | Jun 11th

John DiJuluis talks with the CX Nation about customer service, customer experience, inside sales & growing your business through the power of great customer experience!

45:16 | May 30th

Dan Gingiss speaks with Adrian & the CX Nation about team, tools, process & feedback plus how to win customers in today's world!

37:40 | May 21st

Adrian & Sammy talk about how technology can change the way you grow, build & lead your business into the future!

19:50 | Apr 18th

CXWeekly Update -- 10 ways you can boost your company's customer facing team's empathy skills!

14:20 | Mar 21st

CXWeekly update focused on voice search and smart speakers and how it impacts your CX

44:23 | Mar 11th

Kyle McSlarrow SVP of Customer Experience & Journey Design joins the CXChronicles Podcast to talk about what it's like helping to oversee the CX efforts at Comcast.

36:18 | Mar 4th

Adrian and Claire discuss tips and ideas around customer and employee feedback plus the importance of creating a positive culture within your company.

10:56 | Feb 18th

CXWeekly update on why you need to set up customer satisfaction surveys in your business today!

13:52 | Feb 11th

CXWeekly update around ideas for increasing customer retention and avoiding customer churn at all costs!

15:39 | Jan 7th

CXWeekly update with tips and ideas for improving the way your company collects employee feedback.

35:11 | Dec 7th, 2018

In this episode we talk with Allen Beers, Director of Customer Success @ Greenhouse in NYC.

14:21 | Nov 28th, 2018

What makes a great customer experience representative -- or any employee working with customers for that matter!

30:45 | Nov 19th, 2018

In this episode we talk with Ilana Brown, Director of Customer Success @ Seven Rooms in NYC.

14:07 | Oct 22nd, 2018

In this episode we discuss how you can build a Voice of Customer program to help grow your business now!

14:35 | Sep 11th, 2018

CXWeekly Update focused on the importance of customer journey mapping for your business.

27:32 | Aug 16th, 2018

CXChronicles talks with Julia Lowd, Director of Customer Operations @ Betterment in New York City.

36:38 | Aug 7th, 2018

Mario and Adrian chat through the 4 CX Success Pillars and what its like working at Grindr.

31:42 | Jul 24th, 2018

Ryan O'Connor and Adrian talk growing your business, venture capital, networking and more!

11:20 | Jul 9th, 2018

Adrian talks about reasons for why CX has become so important to any growing brand.