VUX World Podcast
1) The evolution of conversation design in the age of gen AI with Georgios Tserdanelis, JPMorganChase
Generative AI has changed how conversations are built and experienced. Georgios Tserdanelis, VP of Conversation Design at JPMorganChase, draws on 15 years of designing voice and chat systems to explai...Show More
2) Automating customer service across 170 countries with HBX Group
HBX Group sits in the middle of one of the most complex customer service chains in travel. A single issue can span a traveller, a travel agent, a global booking platform and a hotel on the other side ...Show More
3) Designing conversational AI that works with Anne Cantera of Optimum
From IVRs to multimodal AI experiences, the hardest problems are rarely technical. In this episode, we dive into the evolving landscape of conversational AI and enterprise automation with Anne Cantera...Show More
4) The AI talent war with Chris Morrow, Founder of Digitalent
AI has moved from pilot projects to boardroom urgency. Companies feel the pressure to act, hire, and keep up. Many start with tools or chase a single unicorn hire. Chris Morrow, Founder of Digitalent,...Show More
5) The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI
Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.In this episode, we’re joined by BalaKrishna Kolluru, Senior Director of AI at Cer...Show More
6) Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?We explore how Intercom has evolved from a traditional customer su...Show More
Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
1:12:26 | Dec 4th, 2025
7) How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
In this episode, Joe Kim, the new CEO of DRUID AI, unpacks what might be the biggest shift in technology since the internet.We discuss the evolving landscape of artificial intelligence and its growing...Show More
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
1:24:07 | Nov 17th, 2025
8) What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
Everyone's slapping 'agentic' on their AI products, but what does that even mean? Anne Jenkins, Vice President of Solution Architecture at Teneo, helps us separate substance from buzzwords.In this epi...Show More
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
1:20:14 | Nov 6th, 2025
9) 15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
Once switched off during busy periods, Lloyds Banking Group’s chatbot now handles more than 15 million conversations a year. Learn what it really takes to build AI solutions that customers trust with ...Show More
10) Mastering context engineering in conversational AI with Martin Cross, Connect
In this episode, we dive into the art and science of context engineering with Martin Cross, President of Connect, a company that empowers enterprises to transform through the use of AI and automation....Show More
Mastering context engineering in conversational AI with Martin Cross, Connect
58:16 | Oct 16th, 2025