The Customer Support Podcast
1) Episode 5: Proactive Customer Support and the "Wow" Moment
How can you make your customer say, “Wow?” For our experts, a “wow” moment happens when your support team can reach out with a solution before the customer even knows they have a problem. Our experts ...Show More
2) Episode 4: Omni-Channel Support
Customers now expect support via instant message, text message, Twitter, Facebook, and more. They expect to communicate with a knowledgeable representative, empowered to problem-solve, 24 hours a day,...Show More
3) Episode 3: The Tools & Technologies for Next-Generation Customer Support
As customers become more sophisticated, their expectations for flawless support continue to rise. Our panel of experts shares their go-to tools and technologies to help businesses meet or exceed these...Show More
4) Episode 2: How to Future-Proof Your Customer Support
Right now, most businesses are struggling just to meet their customers' support expectations, let alone exceed them. How do support organizations and processes need to be designed to deliver the right...Show More
5) Episode 1: How Is Digital Transformation Changing Support?
Digital transformation is changing the way businesses interact with customers. Automation, AI, IoT, chatbots -- all of these tools can help businesses provide exceptional support. And we need all the ...Show More