The Michelle Pascoe Hospitality Podcast
1) The Ripple Effect: How Visible Leaders Build Culture
In this episode, Michelle is joined by Lisa Even — keynote speaker, bestselling author, and creator of Have Good Ripple Effect. Together they explore how visible leaders spark stronger cultures, bui...Show More
2) Hotel Leadership Lessons: From COVID to Community Impact
In this episode, host Michelle Pascoe sits down with Michael Johnson, inaugural CEO of Accommodation Australia, who guided the hotel sector through COVID-19, coordinated quarantine hotels with just 48...Show More
3) Mental Health at Work: How Empathy Builds Stronger Teams
What does leading with empathy really look like in the club and hospitality industry? In this inspiring episode, Michelle speaks with Steve Edgar, General Manager of Coolangatta Surf Life Saving Sup...Show More
4) The Introverted Leader: 4 P’s for Success
In this episode, Michelle Pascoe sits down with Jennifer Kahnweiler, bestselling author of The Introverted Leader and host of the Introvert Ally podcast. Jennifer is one of the world’s leading experts...Show More
5) What Is Your Inner Voice REALLY Costing You?
Are you negotiating with your team… but not yourself? In this powerful conversation, Michelle Pascoe sits down with Glin Bayley, one of the world’s leading negotiation consultants, to unpack the true...Show More
6) Robotics in Hospitality: Job Killer or Team Saver?
In this episode, Michelle sits down with robotics and AI leader Ramona Combrink, co-founder and CDTIO of Auto-M8 and Staff-M8, to bust the “robots steal jobs” myth and show how people-first automation...Show More
7) The Evolution of Leadership—Are You Leading or Just Managing?
Leadership isn’t about being perfect — it’s about being present. Inspired by her recent trip to the USA (including Disneyland, Cheesecake Factory & Moxie), Michelle shares eye-opening service experie...Show More
8) Making Service Excellence Stick
In this week’s episode, Michelle shares fresh insights and personal experiences from the National Speakers Association Conference “Influence” in Scottsdale, Arizona. The conversation is all about cust...Show More
9) The Power of Sustaining Brand Consistency in Every Guest Experience
This week Michelle sits down with Steve Sidd, a leading figure in hospitality management and consulting, with over 28 years of experience. Despite a winter cold, Michelle couldn’t miss the opportunity...Show More
10) The Secret to Turning Customer Drama into Raving Reviews
This week we’re diving headfirst into the world of extraordinary customer and employee experiences with my dear friend and international guest, Marc Haine, all the way from beautiful Edmonton, Canada....Show More