Repeat Customer

How Disney Reimagined the Cruise Experience

24:45 | May 6th, 2019

3 recommendations

When Disney decided to enter the cruise industry in the mid-90s, other cruise lines were skeptical that Disney could succeed, because how do you take the expansive experience of a theme park and plop ...Show More


forceofbadassery recommended:Sep 15th

I thought this episode was:

🤓 Insightful

iamjendi recommended:Sep 15th

What a fascinating episode, I’ve not been been on a Disney cruise or been to Disneyland yet, but listening to this I could almost see it. This episode paints a wonderful picture of the thought process and passion that goes into Disney to make every moment magical. It is incredible how finely tuned t...Show More

I thought this episode was:

😲 Fascinating
🤓 Insightful
💪 Inspirational
🤔 Thought-provoking
👍 Well-produced

mmSep 15th

@iamjendi Stoked for this pod! Just added it to my Disney podcast playlist. Thanks for highlighting!

aliceko recommended:Aug 4th, 2019

I’ve never been on a cruise - and never wanted to, until this episode. Yes, Disney has perfected the world of cruises. Their attention to detail is so extraordinary that other corporations pay for their employees to attend the Disney Institute. I foresee the “family experience” as a serious growing ...Show More

epekilisAug 4th, 2019

@aliceko I’ll have to listen to this episode, thanks. My company sent our strategic customer relations team to the Disney Institute. They came back and did training for the rest of us. I was very impressed.

zingAug 6th, 2019

@aliceko - I’ve been on Disney cruises and am looking forward to listening to this - thanks for sharing it!

alicekoAug 6th, 2019

@zing Would love to know what you think!

alicekoAug 6th, 2019

@epekilis Makes me want to do that training too!