Communications. Transformed. Podcast
1) Time Management Hacks for Business & Life
Do you ever think to yourself, “This meeting could have just been an email.” It’s a common occurrence in the workplace: meetings that could’ve been emails, emails that could’ve been chat messages, dai...Show More
2) How to Be Extremely Productive
Everyone wants to be more productive. With so much content out there on productivity, how do you know you’re getting the best advice? Bob Pozen, Senior Lecturer at MIT and the author of Extreme Produ...Show More
3) The 2 Things You Need to Know to Move Your Contact Center to the Cloud
As your organization grows, you’re faced with a host of challenges. In addition to things like having enough office space, developing a solid onboarding plan, and making sure your company culture is ...Show More
4) 24: How Customer Experience Can be Your Key Differentiator w/ Dan Gingiss
This is probably the only podcast that’s ever been interrupted by the national anthem. Why? Well, for this episode of ‘Communications. Transformed.’ I sat down with Dan Gingiss to talk about customer...Show More
5) 23: 5 Enterprise Communications Tech Trends on the Horizon w/ Beth Schultz
We sat down in Chicago with Beth Schultz for an action-packed interview about the coming technologies in enterprise communications. Beth is the Editor of No Jitter, a leading publication on enterprise...Show More
23: 5 Enterprise Communications Tech Trends on the Horizon w/ Beth Schultz
20:26 | Jun 18th, 2019
6) 22. 3 Key Technologies that Drive Peak Performance of Your Contact Center w/ Martin Tracey and Kay Phelps
Which tools do your contact center agents need to access to provide the best customer experience? What are the latest innovations in the contact center technology realm that will drive peak performanc...Show More
7) 21. Building a Collaborative Culture w/ Amelia Generalis, SVP HR & Workplaces at 8x8
Bring your best. Leave nothing behind. On this special episode of Communications. Transformed., host Randy Ksar sits down with Amelia Generalis, SVP of Human Resources and Workplaces at 8x8, to talk a...Show More
21. Building a Collaborative Culture w/ Amelia Generalis, SVP HR & Workplaces at 8x8
14:50 | May 12th, 2019
8) 20. Deep Dive into Analytics and AI for the Contact Center w/ Vijai Gandikota and Ryan Morrissey of 8x8
On this episode of ‘Communications. Transformed.’, host Randy Ksar chats with Vijai Gandikota and Ryan Morrissey from 8x8. Vijai and Ryan take a deep dive into analytics and AI for the contact center....Show More
9) 19. How the Future of Tech Will Impact the Customer Experience w/ George Maldonaldo, CEO of CIT Solutions
Are you looking to tech to better your process or your customer? With the pace of digital transformation and new tech increasing day by day, it can be easy to get caught up in the latest trend without...Show More
10) Unified Communications and the User Experience: How The Monaco Group is Bringing Digital Transformation to Their Customers
It all comes back to user experience. Visibility, connectivity, and reliability are all core to a positive user experience. Joe Monaco and Sal Miglino of The Monaco Group are passionate about ensuring...Show More