Agency Leadership Podcast
1) Firing underperforming team members
In this episode, Chip and Gini tackle the difficult subject of firing an underperforming and problematic employee. They discuss a real-life scenario where an employee with a bad attitude refuses to do...Show More
2) AI myths agencies must avoid
In this episode, Chip and Gini discuss the growing concerns surrounding AI in the agency world. They highlight the irrational fears and cyclical nature of technological disruptions, drawing comparison...Show More
3) Do agency mission and values statements matter? And is yours even accurate?
In this episode, inspired by a newsletter from David C. Baker, Chip and Gini discuss the authentic motivations and realities behind agency mission statements and values. They emphasize that many agenc...Show More
Do agency mission and values statements matter? And is yours even accurate?
21:03 | Oct 30th, 2025
4) Are you ghosting your own agency?
In this episode, Chip and Gini discuss a Reddit post about an agency leader going MIA and the repercussions for the team. They elaborate on the importance of communication, perception, and flexibility...Show More
5) Outbound sales & your agency
In this episode, Chip and Gini address a listener’s question about the opportunities for growing an agency through outbound sales. They discuss the challenges of outbound sales, particularly in ...Show More
6) Avoiding your agency’s own AI bubble
In this episode, Chip and Gini discuss the impact of AI on small agencies, focusing on the high expectations and possible disappointments it poses. They reference a recent article from The Atlantic, w...Show More
7) What to do when your client contact isn’t the problem
In this episode, Chip and Gini discuss how to handle situations when the problems affecting an agency’s client relationship stem from external contacts like procurement, IT, or the sales team. ...Show More
8) Stop providing solutions before understanding your client’s challenges
In this episode, Chip and Gini discuss the common practice of providing free proposals and baseline ideas to clients. They argue that professional service providers should charge for these services as...Show More
9) Supporting team members with mental and physical health challenges
In this episode, Chip and Gini discuss how agency owners should handle employees with physical and mental health concerns. They cover the increased openness around mental health and self-care, shar...Show More
10) Handling early client contract terminations with finesse
In this episode, Chip and Gini discuss how to manage situations where clients want to terminate contracts early. Gini emphasizes the importance of having a strong contract with clear termination claus...Show More