Customer Driven with Chad McDaniel Podcast
1) How Process Analytics is Transforming the Future of CX and Operations Work
Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Andrew Kortina, Co-Founder and Co-CEO at Fin Analytics, a comprehensive measurement platform for ...Show More
How Process Analytics is Transforming the Future of CX and Operations Work
30:14 | Sep 16th, 2020
2) The Current Landscape of AI-Powered CX
Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Brian Morin, Chief Marketing Officer at SmartAction, an industry leader in developing and deployi...Show More
3) Making Meaningful Differences in Dramatically Changing Times with Jyllene Miller from Concentrix
Chad welcomes Jyllene Miller from Concentrix to the show to discuss how Concentrix, a company that specializes in customer engagement and business performance, has helped bridge the technological gaps...Show More
4) How Asynchronous Messaging Is Disrupting Customer Communications with Mike Myer, CEO and Founder of Quiq
Welcome to another episode of Customer Driven with Chad McDaniel. On this episode, Chad sits down with Mike Myer, CEO and Founder of Quiq, a business messaging company in the customer service world. H...Show More
5) Creating Integrated, Horizontal Experiences: The Key to Customer Satisfaction with Vicki Perryman
In this episode of Customer Driven, Chad is chatting with Vicki Perryman, Senior Vice President of Humana. Humana is a global operations organization focused on enabling their members to utilize their...Show More
6) Trends for Call Center Agent Staffing
Welcome to another episode of Customer Driven! This week, Chad is chatting with Scott Simpson, President of Precision Staffing, a Call Center staffing agency in Cincinnati. Scott shares a wealth of in...Show More
7) The CX Automation Framework: 5 things to ask yourself before implementing automation technology to your CX strategy
Welcome to the latest episode of Customer Driven. In this episode, Chad is talking with Justine Santa Cruz, SVP of Enterprise & Retail at Satisfi Labs, an AI-powered Knowledge Management Platform. Jus...Show More
8) Why Should I Care – How Blockchain is going to change the future of Customer Service Support
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Jerry Leisure, VP of Customer Success with Forte Labs. Jerry has been in the Customer Service Leader...Show More
9) The Importance of Driving an Emotionally Engaged Workforce with Vicki Brackett
Welcome to the latest episode of Customer Driven with Chad McDaniel! Our episode this week features Vicki Brackett, Employee Engagement Expert and author of the new book, The Leadership Toolbox. Vicki...Show More
The Importance of Driving an Emotionally Engaged Workforce with Vicki Brackett
29:31 | May 16th, 2019
10) Streamlining Agent Experience to Elevate Customer Experience with Sean Minter, Founder and CEO of AmplifAI Solutions
Welcome to the latest episode of Customer Driven with Chad McDaniel! Chad is talking with Sean Minter, Founder and CEO of AmplifAI Solutions, an Employee Development and Performance Management company...Show More