Business Lab Podcast
1) Fighting forever chemicals and startup fatigue
What if we could permanently remove the toxic “forever chemicals” contaminating our water? That’s the driving force behind Michigan-based startup Enspired Solutions, founded by environmental toxicolog...Show More
2) Building community and clean air solutions
When Darren Riley moved to Detroit seven years ago, he didn’t expect the city’s air to change his life—literally. Developing asthma as an adult opened his eyes to a much larger problem: the invisible ...Show More
3) Building an innovation ecosystem for the next century
Michigan may be best known as the birthplace of the American auto industry, but its innovation legacy runs far deeper, and its future is poised to be even broader. From creating the world’s largest ai...Show More
4) Building customer-centric convenience
In the U.S., two-thirds of the country’s 150,000 convenience stores are run by independent operators. Mom-and-pop shops, powered by personal relationships and local knowledge, are the backbone of the ...Show More
5) Fueling the future of digital transformation
Our topic today is digital transformation, from back office operations to infrastructure in the field like oil rigs, companies continue to look for ways to increase profit, meet sustainability goals, ...Show More
6) Cloud transformation clears businesses for digital takeoff
Cloud is revolutionizing airline operations, enabling improved agility, time-to-market, and operational efficiency, according to general manager of IT infrastructure and security at Cathay Pacific, Ra...Show More
7) Transforming the energy industry through disruptive innovation
Our topic today is disruptive innovation in the energy industry and beyond. We use energy every day. It powers our homes, buildings, economies, and lifestyles, but where it came from or how our use af...Show More
8) Purpose-built AI builds better customer experiences
Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goals guide technology deployment, says senior pr...Show More
9) Scaling customer experiences with data and AI
Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba.
10) Conversational AI revolutionizes the customer experience landscape
AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey.