SPOCcast Podcast
1) SPOCcast Episode 28 - Rae Ann Bruno on Customer Wow for IT
Episode 28 is an interview with Rae Ann Bruno. Rae Ann is the President of Business Solutions Training, Inc (BST), an organization focused on training and consulting in various areas of ITIL, Knowledg...Show More
2) SPOCcast Episode 27 - Jason Wischer on Leadership and Listening
Jason Wischer is a well-known leader in the HDI Local Chapter community. He'll be delivering Session 405 on this topic at SupportWorld Live - A Digital Experience https://www.hdiconference.com/ The SP...Show More
3) SPOCcast Episode 26 - David Moskowitz on Systems Thinking
A conversation with David Moskowitz on systems thinking The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.
4) SPOCCast Episode 25 - Claire Agutter on Service Management - E-Learning - Women in Tech - More
Episode 25 of SPOCcast is an interview with Claire Agutter. Claire is the lead tutor of ITSM Zone, an organisation that specialises in best practice e-learning. Claire is also director of Scopism, and...Show More
5) SPOCcast Episode 24 - Ben Brennan on Customer Experience for IT
Episode 24 is an interview with Ben Brennan. (Twitter: @why) Ben is the author of "Badass IT Support", and inventor of the QSTAC™ metric for IT customer experience. A former psychotherapist and musici...Show More
6) SPOCcast Episode 23 - Charles Araujo on Digital Transformation
Episode 23 of SPOCcast is an interview with Charles Araujo, industry analyst, keynote speaker and best-selling author of The Quantum Age of IT. Charlie is the founder of The Institute for Digital Tran...Show More
7) SPOCcast Episode 22 - Deborah Monroe on EQ and the Future of Work
Deborah Monroe is a Master EQ Practitioner, an associate with the Institute for Organizational Performance, and an HDI business associate. Her session at Service Management World is called, "If it Wer...Show More
8) SPOCcast Episode 21 - Julie Mohr on Disrupton and Knowledge
This episode is an interview with international speaker, trainer, and writer Julie Mohr (https://julielmohr.com) on disruption, building a chatbot, and the need for knowledge management. The SPOCcast ...Show More
9) SPOCcast Episode 20 - Barclay Rae on the Evolving Role of IT
SPOCcast Episode 20 is an interview with Barclay Rae, one of HDI's Top 25 Thought Leaders, and an internationally-known ITSM consultant. He is a Lead Architect for ITIL4. The SPOCcast logo, podcast th...Show More
10) SPOCcast Episode 19 Michael Kublin on Leadership
Michael W. Kublin is the founder and President of PeopleTek, a leadership coaching and development company specializing in helping leaders, teams, organizations, and cultures achieve their full potent...Show More