Get Out of Wrap - Contact Centre Chat Podcast
1) #236 - Get Out of Wrap TV - 23rd September
On your LinkedIn Live Contact Centre show we talked about hybrid working and whether its helping or hurting your culture.We also shared the first stats from the State of Contact Centre Technology surv...Show More
2) #235 - the legend that is Chris Rainsforth is back
Chris Rainsforth is back on Get Out of Wrap!In this wide-ranging chat, Martin and Chris explore:The Forum’s Raising Standards conference and collaborative problem-solvingWhy their awards programme is ...Show More
3) #234 - Digital First CX: Lessons from Nextiva’s Global Growth Journey with David Paulding of Nextiva
In this episode of Get Out of Wrap, Martin is joined by David Paulding, Global Sales & Growth expert at Nextiva.David shares his career journey from the early days of contact centres in the 90s throug...Show More
4) #233 - Get Out of Wrap TV - ep.105
In this episode, Martin kicks off September with an interactive live discussion packed with insight, humour, and community spirit.We start by sharing what’s on everyone’s bucket list — from swimming w...Show More
5) #232 - Get Out of Wrap TV - Episode 104
Your weekly contact centre show.Today we chatted about what is missing from the contact centre and CX world.Then we chatted about channel mix.To take part in the show head to Linkedin on a Tuesday at ...Show More
6) #231 - Kevin McGachy of Sabio on Agentic AI
In this episode of Get Out of Wrap, Martin sits down with Kevin McGachy, Head of AI Solutions at Sabio, to unpack one of the hottest topics in the industry right now – Agentic AI.Kevin shares his jour...Show More
7) #230 The 102nd episode of GOOW TV
Listen along to the 102nd episode of GOOW TV from Linkedin Live - streamed on the 29th July the show covers some of the hot topics in our industry and is a real community.
8) #229 Inside The Team Leader Community™ - Building a movement for contact centre Team Leaders
In this heartfelt solo episode of Get Out of Wrap, host Martin Teasdale shares the full story behind The Team Leader Community™ , how it started, why it matters, and what makes it such a powerful spac...Show More
9) #228 - Hannah Russell of Roar B2B on the Contact Centre Expo & The Next CX Summit
You've probably met Hannah at the Contact Centre Expo, helpful positive and always helping put on a great show.Hannah joins me to share details of the Next CX Summit in Manchester on July 15th and als...Show More
10) #227 - Steve Powell & The New Era of Outbound: Why Proactive Customer Contact Is the Future of CX
🎙 In episode #227, Martin is joined by Steve Powell of Alvaria CX to explore why proactive customer engagement is having a major comeback—and what it means for your contact centre.Learn how Alvaria’s...Show More