64. Passing the Stress Test w/ Vikas Bhambri

Dare to Reimagine: A Podcast for CX Innovators with Genefa Murphy ›

34:58 | Nov 11th, 2020

In 2020, contact centers underwent their biggest stress test yet. People had to figure out how to continue their operation with their agents working from home, a remote office, or even a hotel. Did th...Show More