Be What You Should Be - The Customer Centric Podcast
1) Episode 8 - Ty Givens - Deflect Not Deter
On this episode we are joined by Ty Givens who is the CEO & Founder of The Workforce Pro inc. The WorkForce Pro are leaders in contact center success solutions. Through The Workforce Pro, Givens...Show More
2) Episode 7 - Jan Hummel - Fruitisimo Live What You Love
On this episode we are joined by Jan Hummel who is the CEO & Founder of Fruitisimo and the Fruitisimo Group. Fruitisimo is the fruitiest bar near you! Despite its Italian-sounding name – through...Show More
3) Episode 6 - Christian Schneider - Connecting Emotion to Communication & Customer Loyalty
On this episode we are joined by Christian Schneider who is the Digital & Customer Experience Manager for the FCA Group (Fiat Chrysler Automobiles) in Austria. Fiat Chrysler Automobiles (FCA) d...Show More
Episode 6 - Christian Schneider - Connecting Emotion to Communication & Customer Loyalty
37:23 | Aug 19th, 2019
4) Episode 5 - Radim Horák - The Zonky Experience, People Helping People
During this episode we are joined by Radim Horák who is the Customer Experience Manager for Zonky.cz Zonky are a Czech based company who have disrupted the market and are leading the way in peer...Show More
5) Episode 4 - Steven McGuigan - An Evolution of CX at Monster.com
On today's episode we are joined by Steven McGuigan, Senior Director of Monster.com's European Customer Services. Monster.com is a global provider of recruitment solutions. Steven is...Show More
6) Episode 3 - Ian Golding - What is Customer Experience?
On today's episode we have Ian Golding who is an internationally renowned speaker and blogger on the subject of customer experience. Ian is also a founding member of the Customer Experience Profession...Show More
7) Episode 2 - Tomas Potmesil - 6 Pillars of Customer Experience & The Evolution of Customer Centric Companies in CEE
Tomas Potmesil is the Head of Customer Advisory at KPMG Prague, Czech Republic and is a member of the KPMG Global Customer Experience Center of Excellence. During the show Tomas discusses...Show More
8) Episode 1 - 5 Steps - Entry Into Customer Experience (CX) Management & The Brummie in Brno Introduction
Our introduction to the Be What You Should Be Customer Centric Podcast. Looking at why we are focusing on customer experience in the Central Eastern Europe region. As well as providing you...Show More