Flip the Switch by EngageMint Podcast
1) Portals: The Best Tool to Reduce Friction in Your Customer Journey
Episode 002: David Millay (https://twitter.com/davidmillay) and Troy Campbell get into the science of anticipation, emo Jimmy Butler, AI for experiential marketing gone wrong, and how Portals help tra...Show More
2) The Secret Strategy Disney Uses to Create Fans
Episode 001: An introduction to the show Making the Fan w/ David Millay. A show where we explore how brands turn casual customers into faithful fans, and employees into evangelists. David shares his e...Show More
3) Never Lose an Employee Again w/ Joey Coleman
Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and k...Show More
4) Driving Change through AR, VR and Human-Centered Design w/ Steven King
Augmented reality and virtual reality are transforming both the in-venue and at-home viewing experience. To understand how to incorporate these emerging technologies, we sat down with Steven King, fou...Show More
5) Measuring Burnout and Workaholism in College Athletics w/ Matt Huml
It used to be fun to work in sports. But like so many other industries, responsibilities have increased, often demanding employees to achieve more with less. The result, according to Matt Huml, can be...Show More
6) How Mentor Managers Inspire Employees to "Love it Here" w/ Clint Pulver
After more than 220 undercover interviews with 12,000 employees, Clint Pulver is known as the leading authority on employee retention. In this episode, David and Clint discuss the key attributes of m...Show More
7) Influencing the Guest Experience from the Frontlines w/ Vanessa Ward
In this episode, David Millay sits down with Vanessa Ward, Vice President of Event Service for the Phoenix Suns. Before joining the Suns, Vanessa spent time at Disney, launching the Guest Experience C...Show More
8) Developing Personal Brands to Build Bigger Communities w/ Preston McClellan
He’s considered a bit of a social media ‘OG’. For seven years, Preston guided players on the PGA Tour to create their own brands and communities, an effort that grew the greater PGA audience from 20 ...Show More
Developing Personal Brands to Build Bigger Communities w/ Preston McClellan
54:57 | Feb 1st, 2023
9) Storytelling and the Science of Cool (Part 2) w/ Troy Campbell
In the second half of this two-part episode, we’re diving into why Disney uses portals, the principles of meta-modernism and why something is “cool” with Dr. Troy Campbell. Campbell is the Chief Scien...Show More
10) Storytelling and the Science of Cool (Part 1) w/ Troy Campbell
In the first of this two-part episode with Dr. Troy Campbell, we’re breaking down the principles behind storytelling and what makes something “cool.” Campbell is the Chief Scientist at On Your Feet a...Show More