Peers Over Beers - Community Experts Podcast
1) Community Builders After Dark: What We Do When We're Not at Work
In this engaging episode of CX Nexus, hosts Nicole Saunders and Chris Detzel explore the fascinating intersection between personal and professional community building. The conversation weaves between ...Show More
2) Balancing AI and Human Touch in Customer Experience
This episode of the CX Nexus podcast features co-hosts Nicole Saunders and Chris Detzel discussing the impact of artificial intelligence (AI) on community management and customer experience. Here's a ...Show More
3) From Silos to Synergy: Aligning Community Efforts with Sales Strategies
This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intersection of community management and sales strategies, particularly focusing on how community profes...Show More
4) From Zendesk to Coupa, Reltio to ZoomInfo: Lessons in Career Transitions
In this enlightening episode of CXNexus, hosts Nicole Saunders and Chris Detzel share their recent experiences transitioning to new roles in the customer experience and community management space. Bot...Show More
5) Aligning Marketing, Sales, and Community for Business Growth
In this episode of CX Nexus, hosts Nicole Saunders and Chris Detzel are joined by Luke Austin, Director of Analytics and Insights at Reltio, to delve into the critical role of data analytics in modern...Show More
6) Breaking Down Silos: Fostering Cross-Functional Collaboration for Better Customer Experiences with Jay Nathan
This episode explores the interconnections between various aspects of the customer experience and emphasizes the importance of breaking down organizational silos to deliver better outcomes for custome...Show More
7) The Event Planner's Playbook: Insights from CX Professionals
This podcast episode of CX Nexus features hosts Nicole Saunders and Chris Detzel discussing the intricacies of planning and executing successful business events, particularly in the context of custome...Show More
8) The Role of Community in Business Growth: A Look Into Sales and Expansion
CX Nexus" features hosts Nicole Saunders and Chris Detzel discussing the integration of community efforts with sales and marketing strategies in their respective companies, Reltio and Zendesk. They ex...Show More
9) The CX Nexus Podcast: Building Bridges in Business
In the debut episode of "CX Nexus," hosts Nicole and Chris warmly welcome their audience into the fold of an innovative podcast series dedicated to exploring the intricate world of customer experience...Show More
10) End-of-Year Reviews and Reporting Best Practices
As the year comes to an end, Chris and Nicole discuss best practices for community professionals to reflect on their accomplishments, communicate value to stakeholders, and set goals for the new year....Show More