Conversations About Conversations Podcast
1) How to Explore: The Fulcrum of a Needs-Based Conversation
The concepts in this class are from Chapter 8 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Conversations is available on Amazon, Audible and Kindle....Show More
2) Create Great Conversations Using the CLEAR Model
The content in this class is from Chapter 7 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. (Conversations is available on Amazon, Audible and Kindle.)...Show More
3) Ten More Lessons From 10,000 More Conversations
To celebrate the 5th birthday of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time, I unveiled—for the first time ever—ten more lessons from 10,000 more conv...Show More
4) Conversations Book Launch Party — December 8th, 2018
Conversations: How to Manage Your Business Relationships One Conversation at a Time was launched into the world 5 years ago. In preparation for celebrating the book’s 5th birthday, we went back to t...Show More
5) Conversation Lab — How to Disagree Effectively
Conversation Lab — How to Disagree Effectively If you want to learn how to get people to agree with you, this episode is for you. In this Conversation Lab, we discussed and then practiced ...Show More
6) Conversation Lab — Using Calibrated Questions
Being an extraordinary relationship manager means being extraordinary at using questions skillfully. In this Conversation Lab, we introduced 14 types of calibrated questions: Leads, Assessors, ...Show More
7) Conversation Lab — Handling Upset People
In this Conversation Lab, we discussed the formula for handling people who are upset. We discussed the distinction 'upset' and then we role played handling upset people with a game I created called, "...Show More
8) Conversation Lab — Overcoming Generic Objections
In this Conversation Lab, we discussed how to address the five generic objections: drawbacks, indifference, misunderstandings, excuses and skepticism. We distinguished how they are handled similarly a...Show More
9) Conversation Lab — Approach a Conversation with a Rapport Plan
In this Conversation Lab, we discussed some of what goes into formulating a rapport plan for a difficult or relatively new relationship. LISTEN to the podcast on Spotify, Apple, Amazon, Google, ...Show More
10) Ten Lessons from 10,000 Conversations
In my 30-year career, I’ve had about 30,000 professional conversations with clients, prospects and colleagues. I’ve considered many of those conversations as a "laboratory" where I've been able to exp...Show More