Radically Personal Podcast
1) From store floor to C-Suite, and how a 30-year Crate & Barrel veteran turned service into revenue
Kate Showalter has done what most CX leaders only dream about. She transformed customer service from a cost center into a revenue machine. In this candid conversation, the Crate & Barrel VP reveals ho...Show More
2) Scaling sustainability and service with AI at PACT
When Lauren Inman-Semerau joined Pact, she found an 11-person team managing 13,000 monthly conversations with disconnected systems. Her solution? Refuse to compromise. In this episode, Lauren reveals ...Show More
3) Unleashing AI to Scale Happiness and Loyalty at BARK
On this special episode of Radically Personal, we sit down with not one but two amazing guests, Nari Sitaraman and Hernan Giraldo of BARK. Together we dig into how BARK’s mission to make all dogs happ...Show More
4) Zenni Optical’s 20/20 Vision for Exceptional Customer Service
On this episode of Radically Personal, we hear from Brian Kershon, Director of Global Customer Service at Zenni Optical. He discusses the work he and his team are doing that has landed the company a p...Show More
5) Stellar Service and Resiliency Guide Farmgirl Flowers
In this Gladly podcast episode, hear from Founder & CEO of Farmgirl Flowers, Christina Stembel, on the brands’ success in powering customer acquisition through customer service, on how prioritizing lo...Show More
6) How KURU Footwear Provides World-Class Anticipatory Experiences
During this episode, President & Integrator of KURU Footwear, Sean McGinnis and I talk about how they provide world-class anticipatory experiences for their customers, what it means to serve with empa...Show More
7) How Breeze Airways Merges Technology with Kindness to Transform the Airline Industry
With the slogan "Seriously Nice", Breeze Airways is reimagining customer service for brands and businesses to be the best part of a customer’s day. So, what does it look like to be Seriously Nice? In ...Show More
8) How Ulta Beauty’s Guest-Centered Approach Transforms the Beauty Industry
Ulta Beauty has redefined beauty shopping for nearly three decades with the promise, "all things beauty, all in one place." On this episode of Radically Personal, I speak with my friend Adam Seede,...Show More
9) TUMI: Designing for World-class Experiences
You might know TUMI best for introducing their stylish, ultra-functional, black-on-black ballistic nylon travel bag that you see on the streets and in airports worldwide, but they are known for much m...Show More
10) CHUBBIES: Building a Community of Advocates and Creating Customers for Life
Chubbies, the brand that’s all about building that Friday at 5pm feeling, is not only known for their bright colored, retro-style shorts, but more importantly, their close-knit community of advocates ...Show More
CHUBBIES: Building a Community of Advocates and Creating Customers for Life
38:01 | Jun 1st, 2021