Bad Clients Podcast
1) Episode 14: Mumus and Microphones with Andy Imhoff
Andy is a fellow podcaster who is passionate about automobiles, podcasts, and alcohol. He takes us through the most obnoxious high-end auto parts customers, the one that got him yelled at, and what th...Show More
2) Episode 13: The Smooth Talker with Germaine Muller
The Smooth Talker is just peculiar. First, there's a real estate deal that just sounds way too good to be true, then there's the big client deal that has multiple meetings in different places, and the...Show More
3) Episode 12: Comparing Contractors and Oranges with Larry Towner
You'd figure that working for another contractor would make communication easier, right? Wrong. How do you handle a situation where your client tells you how to do your job - after looking up instruct...Show More
4) Episode 11: Ferrari Mindset, Honda Budget with Roman Prokopchuk
Roman Prokopchuk is all about adding value - and he definitely delivers in this interview. Not only does he give us all some great tips about how SEO and Digital Marketing work, we also have a great c...Show More
5) Episode 10: Specific, But Also Vague with Carrie Caulfield-Arick
Carrie and I agree that pretty much everything about podcasting is fun - except micromanaging clients that end up refusing to pay you. Carrie reviews a bad client experience with honesty about the bou...Show More
6) Episode 9: Customer Service with Perry Phillips
Perry Phillips has worked in the service and sales industries for a long time. Between tending bar and selling cell phones, he's got some great stories of bad customer behavior and great tactics for c...Show More
7) Episode 8: No Ick, Just Honesty with Adrienne MacIain
Adrienne's story will resonate well with all of us: you start out wanting to please the client so you give them a bunch of work, they don't pay you, and then they ghost you. For those of you who are g...Show More
8) Episode 7: Anger Management with Matthew Plotner
How do you handle someone who is in denial about his problem? Matthew has been teaching anger management for ten years and shares his story openly with us: how he started teaching, how he dealt with u...Show More
9) Episode 6: Mistrusting Finger-Pointers with Nanci Watkins
Nanci Watkins is not your run-of-the-mill accountant. She's built a successful business and an amazing team in just over two years, and she's done it (in part) by learning to let go of bad clients! Sh...Show More
10) Episode 5: Needs Volume with Tish Green
So far, we've talked about online clientele only. This week we talk about the bad clients that we deal with in-person, which can arguably be tougher since you're in the same physical area. From the ha...Show More