Fireside chats without the fires Podcast
1) Season 3: Episode 2, Built To Win, with Annette Franz
Neal Topf is proud, and a little bit fanboying, to welcome back to the podcast the esteemed author Annette Franz. Following on from the success of Annette's first book, "Customer Understanding", Annet...Show More
2) Season 3 : Episode 1 - ”Punk XL” with Adrian Swinscoe
Happy New Year to all our listeners at Fireside Chats Without The Fires, and thank you all for the support for the podcast. As we enter our second year (yes, second!!), we are amazed to be starting th...Show More
3) Spotlight on the Business of CX with Amanda Malach
Amanda Malach joins Neal Topf on today’s episode of #spotlightonthebusinessofcx. In the limited podcast series, Fireside side chats without the fires brings together thought leaders and experts from t...Show More
4) Spotlight on the Business of CX with David Koning and Robert Bamberger from Baird
David Koning and Robert Bamberger from Baird are back from a third episode focusing on the business side of CX. Hosted by Neal Topf, the limited podcast series aims to bring a clearer understanding o...Show More
Spotlight on the Business of CX with David Koning and Robert Bamberger from Baird
19:45 | Dec 13th, 2021
5) Spotlight on the Business of CX - Featuring Jessica Noble
Jessica Noble, MBA, CCXP, a long-time friend and supporter of Fireside Chats Without The Fires, joins Neal Topf today’s episode of “Spotlight on The Business Of CX”. In this limited series of podcast...Show More
6) Season 2 : Episode 35 - ”Customer Experience of the Rich and Famous” with Dr. Phil Klaus
Prof. Dr. Phil Klaus from the International University of Monaco is today's guest on the podcast. Prof. Dr. Phil Klaus joins Neal to talk about his recently published article "What matters most t...Show More
7) Season 2 : Episode 34 - ”It Depends Trap” with Jessica Noble
Fireside Chats Without the Fires is thrilled to welcome back to the podcast, the talented Jessica Noble to talk about her chapter from the CX 3 book, “It Depends Trap”. Jessica chats to Neal about ho...Show More
8) Season 2 : Episode 33 - ”Seeing through the CX Smoke” with David Wales
David Wales, author the chapter “Seeing Through the Smoke” from the CX3 book, is the guest on the podcast. David’s fire service background may not be one that people usually associate with customer ...Show More
9) Spotlight on the Business of CX Episode 2 : Featuring David Koning and Robert Bamberger
Episode 2 of the spotlight on the business of CX see David Koning and Robby Bamberger from Baird share their knowledge and expertise regarding how CX impacts investment opportunities for customers and...Show More
10) Season 2 : Episode 32 - ”Customer Experience 3: The Author of Authors” with Naeem Arif
On today's podcast, Neal is thrilled to welcome to driving and creative force behind the Customer Experience 3 book, Naeem Arif. Naeem shares how the customer experience books series (now up to 3, w...Show More