Customer Service Revolution Podcast
1) 231: Making Price Irrelevant
Summary In this episode of the Customer Service Revolution Podcast, Denise Thompson and John DeJulius discuss the concept of making price irrelevant through exceptional customer experiences. They expl...Show More
2) 230: Price Myths BUSTED
Summary In this episode of the Customer Service Revolution podcast, John DiJulius discusses the common misconceptions surrounding pricing and customer retention. He emphasizes that many businesses mis...Show More
3) 229: The Answer is Yes, Now What's the Question
Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DeJulius discuss the importance of fostering a 'yes' culture in customer service. They explore how the word...Show More
4) 228: How Consulting Transforms Your CX
Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and Dave Murray discuss the critical importance of customer experience consulting across various industries. They e...Show More
5) 227: Build a Culture that is Obsessed with Delivering a World-Class Experience
Summary: Chief Revolution Officer John DiJulius speaks withRicky Arriola, the founder and CEO of Inktel Holdings Corp, one of the country’s leading customer experience and business process outsourcing...Show More
6) 226: Would You Sever Your Work Life From Your Personal Life?
Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the alarming trend of employees, particularly Gen Z, wanting to sever their work a...Show More
7) 225: Exceptional Experiences with Need James
Summary: In this engaging conversation, Neen James, a leadership strategist and author, discusses the importance of creating exceptional experiences in business and life. She emphasizes that luxury is...Show More
8) 224: The Six Components of a Five Star Experience
Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the six key areas that separate good companies from iconic brands. They explore the impor...Show More
9) 223: Sabbaticals, Big Stay and Stakeholder Capitalism
Summary: In this episode, John R. DiJulius III and Denise Thompson discuss the importance of taking time for personal growth through sabbaticals, the evolving job market dynamics leading to a trend of...Show More
10) 222: How to Identify and Eliminate Negative Cues in Business
Summary: In this episode of the Customer Service Revolution, Denise Thompson and John DiJulius discuss the changing landscape of customer service, particularly focusing on Southwest Airlines. They exp...Show More