The 6 Best Press 1 For Nick Podcast Episodes
1) The difference between I have to, and I get to - John O'Leary [Perseverance]
John O'Leary - Two-Time National Bestselling Author | Coach | Live Inspired Podcast Host [Perseverence] John is an inspirational speaker teaching, 50,000+ people each year around the world and via ...Show More
2) The difference between customer experience and customer service - Jon Picoult - [Customer Experience]
Jon Picoult - Customer Experience Expert | Author of "From Impressed To Obsessed" [Customer Experience] He is the founder of Watermark Consulting and a leading expert in customer and employee experie...Show More
3) The relationship between love and loyalty - Fred Reichheld [NPS]
Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice, and the author of five books including the New York Times bestseller The Ultim...Show More
The relationship between love and loyalty - Fred Reichheld [NPS]
30:32 | Jan 19th, 2022
1 recommendation
4) Carolyne Truelove - Head of Global Fan Experience at Fanatics, Inc. [Fan Experience]
Fanatics Carolyne Truelove is the Head of Global Fan Experience at Fanatics, Inc. Fanatics is changing the way fans purchase their favorite team apparel, jerseys, headwear, and hard goods through inno...Show More
5) Terry Bradley - Senior Vice President | Director of Client Experience at Paducah Bank [Client Experience]
0:00 Introduction 01:57 What does Client Experience mean to you and why is it important? 03:50 Being Client First, your goal is to Deliver Radical Personal Service, which is awesome, but how 05:05 D...Show More
6) Jane Grote Abell - Executive Chairwoman of the Board & Owner at Donatos Pizza [Service]
Jane talks about: · Lessons she learned from her Dad · Talks about her time on Undercover Boss · The importance to taking caring for your people The person who has influenced Ja...Show More
7) NEW BOOK: The Heart of Service [Overview]
The Heart of Service isn’t just another business book—it’s a playbook for leaders who want AI to strengthen, not replace, human connection. Through the story of Chloe Chen, a contact center leader fac...Show More
8) Zoom Is Disrupting Contact Centers and Redefining CX
On this episode of Press 1 For Nick, host Nick Glimsdahl sits down with Brandon Knight, Head of CX Ecosystem at Zoom, for a candid and insightful conversation about the future of customer experience a...Show More
9) Innovations in Retirement Planning, with Jessica Austin Barker
Welcome to another episode of Press 1 For Nick! We have the pleasure of having Jessica Austin Barker, the Chief Digital and Client Experience Officer at TIAA, a century-old financial services company...Show More
10) Simplifying Customer Experiences, with David Avrin
Welcome to another episode of Press 1 For Nick! In today's episode, our special guest, David Avrin—renowned speaker, consultant, and author, talks about the complexities of crafting predictable custom...Show More