The Tom and Bob Show Podcast
1) Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)
In this episode of the Tom & Bob Show, we discuss with Tricia Houston, the Founder and COO of The ExperienceBuilt Group, how customer experience needs are understood by conducting an experience audits...Show More
Tricia Houston - Founder and COO, The ExperienceBuilt Group (formerly MMR LIVE)
28:36 | May 20th, 2022
2) Leo Chan - Chief Innovation & Creativity Officer - Abound Innovation Inc
Leo Chan, Chief Innovation & Creativity Officer of Abound Innovation joins Tom & Bob on the show to discuss the techniques he uses to inspire innovation in organizations, create a culture of innovatio...Show More
3) Debra Roberts - The Relationship Protocol
Debra Roberts joins the show to discuss the role of misunderstandings and miscommunication in contributing to the great resignation, the importance of effective communication in creating a positive or...Show More
4) Enza Sleva: Enza's Rant - Episode 1
Enza Sleva, a freelance mentor, coach, and consultant with decades of experience in the automotive industry, will join Tom & Bob on a monthly basis to discuss issues in customer experience that hold h...Show More
5) CXM 360 Special: Steven Carleton and Bradley Kruger
Steven Carleton, VP of Customer Experience for Premera Blue Cross and Bradley Kruger, System Vice President - Patient Experience and Global & Executive Health, join Tom & Bob for a discussion about th...Show More
6) Vivian Phillips Husband, SVP - Contact Center, Wells Fargo
Vivian Phillips Husband, Senior Vice President - Contact Center and Customer Success Leader for Wells Fargo joins Tom & Bob on the show to discuss the upcoming launch of her podcast on the CX of M Rad...Show More
7) Rob LoCascio, Founder and CEO of LivePerson
The founder and CEO of LivePerson, Rob LoCascio is one of the longest-standing technology founding CEOs and has been profiled in Forbes’ series of Thought Leaders Changing the Business Landscape. In t...Show More
8) Andy Haas, Service Transformation Leader - Deloitte Digital
Andy Haas joins the show to discuss the concept of 'right channeling' and the role it plays in effective service delivery.
9) Eckhart Boehme, Founder and Managing Director - Unipro Solutions (Part 2)
In part 2 of a series, Eckhart Boehm joins Tom & Bob on the show to discuss the practical steps for analyzing data for customer progress design.
10) Eckhart Boehme, Founder and Managing Director - Unipro Solutions (Part 1)
While the Jobs to Be Done framework is a well recognized tool for identifying customer goals, little is understood about evaluating customer progress in achieving their goals. In the first of a two ep...Show More