Service Council inService™ Podcast Series Podcast
1) EP 92 - Sharing a Vision of Global Service Leadership w/ Jürgen Plessing, AFSMI
What can service leaders in EMEA and the Americas learn from each other about innovation, scaling, and staying ahead of customer expectations? Join us as we sit down with Jürgen Plessing, Executive Bo...Show More
2) Creating a Culture of Service: Deploying the 'Humanity' Mindset
How can service leaders build organizations where humanity is not just a value but a daily practice? In this special episode, Service Council Founder and CEO, John Carroll, and seasoned service leader...Show More
3) EP91 - Reshaping Warranty in the Age of Intelligent Service w/ Josh Russell, Circuitry.ai
For service leaders, warranty and service contracts processes have long been a source of hidden cost, customer frustration, and frontline burnout. As equipment and the associated service offerings bec...Show More
4) EP90 - Building Supply Chain Intelligence at Scale w/ Priya Sharma, DHL
For service leaders, achieving interpreted visibility and widespread trust in supply chain data is more critical than ever. And yet, Service Council research shows that less than 20% of executives ran...Show More
5) EP89 - From Service to Experience: The Hospitality Shift w/ Antonia Hock
In a business environment where customer expectations evolve faster than ever, organizations are being challenged to move beyond basic service delivery to create holistic, emotionally resonant experie...Show More
6) EP88 - Turning Imperfect Data into Predictive Power w/ Alice Bowen, Lexmark
In today’s service landscape, predictive intelligence is no longer a futuristic vision — it’s a critical differentiator. Yet many organizations are held back by inconsistent data quality, unclear outc...Show More
7) EP87 - The Micro-Moments Behind the Frontline’s Experience w/ Edwin Pahk, Aquant
Every service interaction is made up of countless micro-moments: brief, high-impact tasks that either move the job forward or slow it down, ultimately coming together to form an experience. Whether it...Show More
8) 86 - Unlocking Profit Through Parts Strategy w/ Cole Sutter, Syncron
For service leaders chasing efficiency, profitability, and better customer outcomes, there’s one lever that’s often overlooked: service parts. Despite its central role in uptime, technician productivi...Show More
9) EP85 - Empowering Field Workers with Video AI w/ Kapil Singhal, Vyntelligence
Field teams don’t know what to do with all that data—and it’s costing productivity. According to Service Council research, field service engineers are 7x more likely to say they have “too much” versus...Show More
10) EP84 - Building a Culture for Effective Decision-Making w/ Adam Gloss, Impel
In today’s fast-moving service landscape, leaders are being asked to drive growth, manage transformation, and deliver consistency—all while honoring the unique culture and history of the teams they le...Show More