Reading For Success Podcast
1) Bonus Episode: Interview with Sasi Yajamanyam
In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam.They discuss the joys and challenges of writing and shifts that are happening in the customer success field. I...Show More
2) Special Announcement for 2022!
Reading For Success is making big moves in 2022! Listen in to hear about our plans for the new year. We look forward to continuing our explorations in the world of Customer Success and sharing the jou...Show More
3) Ep. 42 - Reimagine Customer Success by Sasi Yajamanyam
In this episode, Kristen and Russell review Reimagine Customer Success by Sasi YajamanyamThey also discuss some exciting changes for the podcast in 2022! Check out the episode to find out if this book...Show More
4) Bonus Episode: Interview with Rick DeLisi
In this bonus episode, Kristen interviews author of Digital Customer Service, Rick DeLisi!Kristen and Rick discuss the shift from phone to digital customer service and how it can help both businesses...Show More
5) Ep. 41 - Digital Customer Service
In this episode, Kristen and Russell review Digital Customer Service, by Rick Delisi and Dan MichaeliThese authors explore our changing world and how technology is shifting the customer success field....Show More
6) Ep. 40 - Now, Discover Your Strengths
In this episode, Kristen introduces her new co-host, Russell Bourne! Together, they review Now, Discover Your Strengths by Don CliftonThis book contains a strength assessment and provides a guide for ...Show More
7) Bonus Episode: Interview with Robbie Kellman Baxter
In this episode Kristen interviews author of The Forever Transaction, Robbie Kellman Baxter. Kristen and Robbie talk about the inner workings of subscription models.
8) Ep. 39 - The Forever Transaction
In this latest episode, Kristen reviews:The Forever Transaction by Robbie Kellman BaxterThis book discusses different ways businesses can approach subscription models. Though it may not be focused onl...Show More
9) Fall 2021 Announcement
Thanks for tuning into Reading For Success! In today's episode, Kristen shares a shift in our formatting that will begin this fall and announces the next book which will be reviewed in our next e...Show More
10) Bonus Episode: Interview with Donna Weber
This week we are excited to provide another bonus episode! Kristen had the opportunity to interview Donna Weber, author of “Onboarding Matters”. Join Kristen and Donna as they discuss onboarding, wri...Show More