TheySaid: Real Strategies for Customer Success Podcast
1) Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features
Before Meta acquired Kustomer in 2022, Chad Horenfeldt, Kustomer’s then Director of Customer Success, saw the need for a revamp of the company’s Voice of Customer program and practices. He went on to ...Show More
2) You're Doing VOC, but Is It Working?
Today on the Nuffsaid podcast we spoke with Sandy Yu, the Global Lead of Oracle Cloud Infrastructure Advisory Boards, about how a Voice of Customer program can provide real value to an organization an...Show More
3) How to Flex Your Voice of Customer Muscle With Slack VOC Expert
Having worked for the last four years in Voice of Customer at large companies (first Lyft and now Slack), it’s safe to say Kevin Vielbaum is a master of his craft. In this Nuffsaid podcast episode, Ke...Show More
4) Build the Product Your Customers Want Using VOC Data
With a background in Marketing & Growth at companies like Hubs, Recruitee, and Growth Tribe Academy, Ferdinand Goetzen, now CEO & Co-founder at Reveall, has a natural orientation to use Voice of Custo...Show More
5) The Meeting That Every VOC Program Is Missing
Beyond being the most entertaining guest we’ve had on the show, Jeanne Hopkins, CRO at OneScreen.ai & former CMO at Lola.com, convinced us that the Voice of Customer sync she designed is the most impa...Show More
6) Box’s Jeff Justice Williams on Building a VOC Program at Scale
Jeff Justice Williams is the Sr. Executive Director of Enterprise Customer Success at Box and has led CS teams at companies like Stack Overflow, WeWork, and Dropbox. In this conversation, Jeff highlig...Show More
7) Actually Closing the Loop With Customers in a VOC Program
Having played critical roles on Voice of Customer teams at companies like VMware, Red Hat, and Citrix, Nick Woerner, current Director of CX at Mineral, joins the Nuffsaid podcast to share wisdom on wh...Show More
8) The Advanced Voice of Customer Program Blueprint
Here’s VP of Customer Success at ESG, Peter Armaly, to kick off our new podcast series on Voice of the Customer (VOC) programs. Coming from a background with extensive Customer Success experience incl...Show More
9) Digital CS at Mega-Scale: VMware’s Approach
VMware’s Meenu Agarwal runs one of the largest books of business in the world. As SVP of Customer Success at a company with a revenue of over $12B, more than 2,000 Customer Success team members around...Show More
10) A Quick-Start Guide to Data-Driven Digital CS
Dan Ennis, the Manager of the US Scale Customer Success team at Monday.com, came on the Nuffsaid podcast this week to share how his team uses data in a highly sophisticated way to drive an effective D...Show More