Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features

TheySaid: Real Strategies for Customer Success ›

30:26 | Aug 1st, 2022

Before Meta acquired Kustomer in 2022, Chad Horenfeldt, Kustomer’s then Director of Customer Success, saw the need for a revamp of the company’s Voice of Customer program and practices. He went on to ...Show More