Winning Digital Customers Podcast
1) An Interview with the Managing Director at BNY Mellon, Aaron Todd
"The right level of debate leads to better answers and is oftentimes the critical and exciting part" Howard is joined by the Managing Director of the world's oldest bank and the largest custody bank i...Show More
2) An Interview with the Previous CDO of Avis, CIO of Alaska Airlines and Head of Strategic Consulting at WeWork, Veresh Sita
"The people who are doing the work, actually know the work better than anyone and already know what needs to be done. They have already figured out the why and what, but have never been empowered enou...Show More
3) An Interview with the Chief Research Officer at PA Consulting, Charlene Li
"The wise person is someone who doesn't have to resolve the contradiction to recognize that there is actually this dialectic of so many things that you can't resolve, but have to figure it out." Howa...Show More
4) An Interview with the SVP of Direct to Consumer Business at Highlights for Children, David Gitow
"The digital medium allowed publishers to enter the global market." Howard is joined by the digital transformation veteran of the publishing industry and SVP of the Direct to Consumer Business at High...Show More
5) An Interview with the SVP of Services at BriteCore, Helen Yu
"Every single company, regardless of the size, have growth disconnects." Howard is joined by the Wall Street Journal bestselling author of Ascend Your Start Ups, world-renowned speaker, multi-billion ...Show More
6) Why Marketing Doesn't Work Anymore | Winning Digital Customers
"If customers don't believe what you say about yourself, what is it that they do believe?" Howard challenges us to rethink how we view marketing in light of how much it's changed because of the digita...Show More
7) An Interview with the Former Chief Customer Officer of Ericsson, Tabitha Dunn
Digital transformation is as much about people as it is about technology. Howard is joined by the former Chief Customer Officer and Head of Customer Experience and Global Sales Excellence of Ericsson-...Show More
An Interview with the Former Chief Customer Officer of Ericsson, Tabitha Dunn
38:00 | Jul 7th, 2022
8) An Interview with the Chief Marketing Officer at Circuit City, Victor Elmann
"it's not all about digital or all about a website, but recreating that in-store experience as well." Howard is joined by the Chief Marketing Officer of Circuit City, Victor Elman. Victor shares what ...Show More
An Interview with the Chief Marketing Officer at Circuit City, Victor Elmann
34:19 | Jun 30th, 2022
9) The 7 Biggest Ideation Mistakes | Winning Digital Customers
"The best ideas don't come from a blank sheet of paper." Howard sits with us to talk about the common mistakes we often make when we ideate.We need to generate a fertile field of ideas, but implement ...Show More
10) An interview with Chief Amazement Officer, Customer Service & Experience Expert at Shepard Presentations, LLC, Shep Hyken
"The satisfied customer is not a loyal customer. They're just satisfied for the moment." Howard is joined by the Wall Street Journal bestselling author, Experience Expert who has spoken in all over th...Show More