Conversations w/ Conversocial Podcast
1) EP 8: Des Traynor
Des Traynor, co-founder and Chief Strategy Officer of Intercom, has been at the forefront of digital customer engagement for the past decade, building a company wholly focused on helping brands have m...Show More
2) EP 7: James Dodkins
Ex-rockstar turned international keynote speaker (a career path as old as time) James Dodkins sits down with Shane to chat about the simple and obvious strategies for delivering exceptional CX which t...Show More
3) EP 6: Martha O'Byrne-O'Reilly
This week Shane was joined by Facebook's Martha O’Byrne-O’Reilly for a wide-ranging discussion on how brands are leveraging Messenger to provide rich experiences for their customers.
4) EP 5: Phillip Hunter
Shane sits down for a chat with one of the people behind Alexa. Phil chats about how to approach creating conversational AI, the challenges of building something that people actually want to interact ...Show More
5) Ep 4: Dan Gingiss
Get a cup of coffee, make yourself comfortable, and settle in for one of our favorite episodes of Conversations w/ Conversocial so far. Dan tackles just about aspect of modern customer experience, how...Show More
6) Ep 3: Cathy Pearl
This episode of Conversations w/ Conversocial is special. Shane is joined by Google's Cathy Pearl for a live recording where they take a deep dive into the topic of Compassionate Conversational Experi...Show More
7) Ep 2: Anish Bhatt
For this episode of Conversations w/ Conversocial, we caught up with our very own VP of Product Anish Bhatt to take a closer look at how bots are transforming the contact center. We discuss: - Why it'...Show More
8) Ep 1: Adam Brotman
This episode of Conversations w/ Conversocial is truly enlightening. Adam shares his experiences of leading the digital transformation of Starbucks - from sending out millions of coupons in the mail t...Show More