Support Heroes by Kaizo Podcast
1) Ep.8 Customer Totality & Support Storytelling - How Sue Morris & Github Successfully Service Millions of Developers Worldwide
Sue (Kirk) Morris is Vice President of Customer Success and Support at GitHub- the world's largest open-source community for software development. If you've heard of it, then you know, if you haven't,...Show More
2) Ep. 39 How ActiveCampaign revolutionizes customer experience
In this episode, Dutta summarizes what has been happening in the customer service industry, how you can go about setting expectations with your customers, and how businesses can leverage data to upsca...Show More
3) Ep. 38 How Kaizo leverages gamification to drive team productivity
In this episode, Dominik Blattner — Chief Product and Tech Officer at Kaizo tells about his road towards founding Kaizo and leveraging gamification to help customer success heroes upscale their perfor...Show More
4) Ep. 37 Road to Remote Customer Service Excellence with Shopify’s Director of Support
In this episode, John Riordan - Director of Support at Shopify translates his lessons from almost 20 years of remote work experience, 15 of which were spent in remote customer service. Shopify being a...Show More
Ep. 37 Road to Remote Customer Service Excellence with Shopify’s Director of Support
1:08:15 | Jul 21st, 2021
5) Ep. 36 How Zendesk evolves customer service with change management
In this episode, Zoe Koven - Senior Director of Innovation & Customer Advocacy at Zendesk, offers her advice and guidance on change management in customer service. In order to improve any department, ...Show More
6) Ep. 35 How Hugo Skyrocketed Their CSAT with Video Support & Proactive Service
In this episode, Darren Chait - Co-Founder and COO of Hugo, shares how video support and proactive tech skyrocketed their CSAT. Learn how the team implemented Zoom calls and pre-recorded instructional...Show More
Ep. 35 How Hugo Skyrocketed Their CSAT with Video Support & Proactive Service
33:31 | Jul 7th, 2021
7) Ep.34 Customer Service Best Practices from the Insurance Industry
In this conversation, Virag Pohl - Customer Care Agent at simplesurance, shares some customer service best practices she learned while working in the insurance industry. Motivating customers through l...Show More
8) Ep.33 How to Make an Acquisition in Support Successful- Advice for Acquirers and Acquirees
In this episode, Matt Dale- VP of Support at Illuminate Education, Inc. and Jaala Seifipour- Head Of Support at 'nuffsaid, provide advice and best practices to support departments acquiring a new team...Show More
9) Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started
In this episode, Lilith Antunovic - Customer Experience Manager at Rentman, shares her lessons learned from introducing a support ticket classification or ticket tagging system. Here you can find some...Show More
10) Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts
In this episode, Petra Hageman- former Head of Customer Service at tripaneer, Chelsea Baker- Senior Manager of Customer Support and Onboarding at Trakstar and Stephanie Wohl- Head of Support at Channa...Show More