Customer Experience Goals with the CX Goalkeeper Podcast
1) #272: Different Beats Better: Branding That Sells Without Selling with David Brier
Hear branding advice that shifts focus from "better" to "different." David Brier explains how branding is the art of differentiation. He shows why brands that only tweak visuals fail, and shares real ...Show More
2) #271: How BSI Software Builds the Future: Data, AI Agents and Digital Sovereignty with Markus Brunold
This episode explains how BSI builds for data, AI agents, and digital sovereignty. Markus Brunold shares the company mission, cloud and AI model choices, and how human roles and AI agents work togethe...Show More
3) #270: Why Human Voices Are the Secret to Digital Transformation with Alex Wunschel
Learn why human voices drive digital transformation. Alex Wunschel explains how voice builds trust, shapes culture, and makes leaders relatable. Get concrete tips to speak authentically, train voice s...Show More
4) #269: School Needs a CX Makeover: Here is How with Leonard Sommer
Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and...Show More
5) #268: AI Won't Fix Bad CX But It Will Expose It with Rajat Chawla
This episode shows how AI magnifies both strengths and gaps in customer experience. Rajat Chawla explains why AI exposes bad CX, how invisible effortless experiences look, and what leaders must do on ...Show More
6) #267: Mastering CX and Digital Innovation: Global Insights
In this engaging episode Gregorio Uglioni welcomes Hussein M. Dajani, a visionary leader in customer experience and digital transformation. Hussein shares his journey through various leadership roles,...Show More
7) #266: The Heart Of Service: a Blueprint For Human-Centric Ai In Customer Service
This episode dives into The Heart of Service, a practical guide to human-centered AI in customer service. Nick explains real stories, change management, measuring AI impact, frontline listening, ethic...Show More
8) #265: Winning Leadership Buy-In: Aligning CX with Business Goals
Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares inv...Show More
9) #264: B2B or B2C: Time to Level Up in CX with Ben Phillips
Ben Phillips, a 20-year CX professional, explains how B2B customer experience differs from B2C, highlights key B2B moments, and gives real examples of fixing and leveraging accounts. He also shares pr...Show More
10) #263: People, Platforms, and the Truth About CX
In this episode, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you’re curious about how emotional connections with brands are ...Show More