The One Thing - Customer Experience From the Top Podcast
1) The Value of Moving Fast and Trying New Things - with Kambiz Hemati
Innovation is about connecting the dots and solving human problems. Without context or story, this will not have ROI. The starting point for any experience-design program is knowing the DNA of the bra...Show More
2) The Role of Digital in the Student Experience - with Miguel Martinez-Saenz
Customers are always paying attention -- you can’t miss a beat. There’s nowhere that’s more true than with an institution of higher learning, where students are both customers and residents. So settin...Show More
3) The Right Buy-In, The Right Customer Experience - with Michael Williams
The life-cycle of a customer is the exact map brands need to create strategic experiences which create lifetime value for customers. Understanding where they’ve been, and where they are likely to go, ...Show More
4) Redefine How to Capture the Patient Voice - with Alan Dubovsky
Listening. It's a basic building block to effective customer experience and, ultimately satisfaction. It is also a consistent message we are hearing on this show. Ironically, in the one industry where...Show More
5) Customer Experience Is More Than One Thing - Baked by Melissa Co-Founder/CEO Melissa Ben-Ishay
From the beginning -- the first hire, the brand values, and the initial vision of the website -- cupcake dynamo Baked by Melissa has been focused on the experience of the customer. It’s part of the re...Show More
6) Improving Patient Experience with Video - with Meghan Nechrebecki
Every business must participate in the digital journey. How do you jump to digital if traditionally you haven't had to focus on your customer, as an industry. This is the challenge for health care. To...Show More
7) Customer Experience Leadership – From Physical to Digital with Bill Lynch
The President of the Specialty Food Association, Bill Lynch, shares how to lead an organization in a customer-centered way and move the customer experience from physical to digital.
Customer Experience Leadership – From Physical to Digital with Bill Lynch
54:10 | Jan 25th, 2021